What are the responsibilities and job description for the Hotel Front Desk Clerk position at Red Roof Inn?
Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to multitask effectively in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations and maintain accurate records of guest information.
- Respond promptly to guest inquiries and resolve any issues or complaints.
- Operate phone systems to assist guests with requests or inquiries.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Provide information about local attractions, dining options, and hotel services.
- Maintain the front desk area, ensuring it is clean and organized at all times.
- Collaborate with other hotel departments to enhance guest experiences.
Qualifications
- Previous experience in hotel or front desk operations is preferred.
- Strong knowledge of hospitality management principles and practices.
- Proficiency in using phone systems and hotel management software.
- Excellent guest relations skills with a focus on customer service.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Hotel Front Desk Clerk where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Benton Harbor, MI 49022 (Required)
Ability to Relocate:
- Benton Harbor, MI 49022: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
