What are the responsibilities and job description for the Hotel Cleaning and Maintenance Representative position at Red Roof Inns, Inc.?
Job Description: At Red Roof Inns, Inc., we take pride in providing exceptional guest experiences through impeccable housekeeping services. As a Housekeeping Guest Service Representative, you will play a crucial role in maintaining the cleanliness and comfort of our guest rooms, ensuring a memorable stay for our guests.
About the Role:
This is a physically demanding role that requires frequent lifting, bending, and standing for long periods. You must be able to work efficiently in a fast-paced environment and maintain a professional appearance at all times. As a Housekeeping Guest Service Representative, you will be required to communicate effectively with front desk staff, guests, and other hotel personnel.
Responsibilities:
• Clean and prepare guest rooms according to hotel standards
• Maintain the organization and sanitation of guest rooms and other areas
• Handle guest requests and provide excellent customer service
• Restock and transport cleaning supplies, linens, terry, and amenities to assigned guest rooms
• Communicate with front desk staff about room information, maintenance cards, lost and found items, and any discrepancies between stayovers and checkouts
• Inspect room fixtures and accessories for proper location, operation, and function; report concerns to maintenance and front desk
• Maintain confidentiality of guest information and pertinent hotel data
Requirements:
• 1-2 years in previous customer service preferred
• Some administrative duties required (timekeeping system, rooms cleaned reports, etc.)
• Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff
• Frequent lifting and bending are required
Working Conditions:
The position requires working in various environmental conditions, including heat/cold, wet/humid, and dry/arid conditions. The employee may come into contact with pets and is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials.
Estimated Salary: $56,000 - $72,000 per year
About the Role:
This is a physically demanding role that requires frequent lifting, bending, and standing for long periods. You must be able to work efficiently in a fast-paced environment and maintain a professional appearance at all times. As a Housekeeping Guest Service Representative, you will be required to communicate effectively with front desk staff, guests, and other hotel personnel.
Responsibilities:
• Clean and prepare guest rooms according to hotel standards
• Maintain the organization and sanitation of guest rooms and other areas
• Handle guest requests and provide excellent customer service
• Restock and transport cleaning supplies, linens, terry, and amenities to assigned guest rooms
• Communicate with front desk staff about room information, maintenance cards, lost and found items, and any discrepancies between stayovers and checkouts
• Inspect room fixtures and accessories for proper location, operation, and function; report concerns to maintenance and front desk
• Maintain confidentiality of guest information and pertinent hotel data
Requirements:
• 1-2 years in previous customer service preferred
• Some administrative duties required (timekeeping system, rooms cleaned reports, etc.)
• Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff
• Frequent lifting and bending are required
Working Conditions:
The position requires working in various environmental conditions, including heat/cold, wet/humid, and dry/arid conditions. The employee may come into contact with pets and is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials.
Estimated Salary: $56,000 - $72,000 per year
Salary : $56,000 - $72,000
