What are the responsibilities and job description for the Hotel Front Desk Clerk position at Red Roof Inns, Inc.?
Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, attention to detail, and a passion for hospitality. The Hotel Front Desk Clerk will play a vital role in enhancing the guest experience and maintaining the hotel's reputation for outstanding service.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Conduct night audits as required, balancing daily transactions and preparing reports for management.
- Maintain accurate records of guest information and preferences in the system.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold hotel policies regarding safety, security, and confidentiality of guest information.
Skills
- Strong customer service skills with a focus on guest relations.
- Experience in front desk operations or hotel management is preferred.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hospitality management principles and practices.
- Ability to perform night audits efficiently when required.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- Proficient in using hotel management software and basic computer applications.
Join our team as a Hotel Front Desk Clerk where you can make a difference in every guest's stay!
Job Types: Full-time, Part-time
Pay: $11.74 - $12.30 per hour
Ability to Commute:
- Durham, NC 27713 (Required)
Ability to Relocate:
- Durham, NC 27713: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $12
