Assistant Community Manager

Job Title: Assistant Community Manager

Company: Red Tail Residential

Location: TBD

Status: Full Time, Non-Exempt

Supervisor: Community Manager, Multi-Site Community Manager, Area Support Community Manager, Senior Community Manager

Benefits:

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

Job Description:

This position involves delivering exceptional customer service, conducting market surveys, and handling various aspects of leasing, including showing, processing applications, and managing move-ins. The responsibilities also include daily updating of unit availability, processing maintenance work orders, adhering to operating procedures and policies, and managing collections in accordance with company standards. The role extends to clerical and phone support, maintaining resident files for accuracy, and overseeing move-in appointments and inspections to meet Trinity's standards. The candidate must demonstrate the ability to resolve resident complaints, conduct move-out inspections, and manage deposit accountings with Community Manager approval. Maintaining accurate account records, including NSF's, rent allowances, concessions, rent increases, and other management-approved transactions, is essential. Additionally, the role encompasses performing tasks or duties as assigned by the Supervisor.

Special Requirements:

Physical demands:

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.

Attendance/Travel:

• This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. The position also requires regular attendance and active participation/planning at company functions and events.

Essential Functions:

Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to:

• Handle high stress situations effectively.
• Exhibit strong leadership skills.
• Excellent communication skills
• Superior collection skills
• Administrative and organizational skills
• Time management skills and ability to prioritize wisely.
• Customer service orientation
• Strong sales background
• Knowledge of state law as it relates to fair housing.

Qualifications:

Computer Skills:

• Intermediate computer and Internet knowledge
• Intermediate knowledge of MS Word, Excel, and Outlook
• Prefer knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check

Learning and Development:

• Maintain a commitment to ongoing professional development and career growth through our company?s continuing education programs.

Education:

• High school education or equivalent is required.
• CPM, CAM, RMP, or CMCA Certifications are preferred but not required.
• Accurately perform intermediate mathematical functions and use all on-site resident management software functions.

Professional Experience:

• Two years of experience in residential Community management in the Multifamily Industry is required.

Northshore Personnel Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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