What are the responsibilities and job description for the AV Sales Coordinator position at Red Thread?
The AV Sales Coordinator provides AV order administration and customer service support to ensure that Red Thread policies and procedures are followed and gross profit is retained.
Responsibilities:
- Manage AV orders throughout the order cycle from quote entry to order entry, product tracking and order closeout
- Convert quotes into orders and release all orders in accordance with established department procedures
- Ensure PO’s reach vendors
- Process vendor acknowledgements and follow up on inconsistencies and changes
- Prompt handling of sales and customer inquiries, responding to order status inquiries and resolve sales and customer concerns
- Attend sales calls and client meetings in support of the AV sales representative
- Acquire vendor return authorizations
- Assist the A/P Department with the investigating and resolving vendor invoice discrepancies
- Assist the A/R Department with the investigating and resolving customer invoice discrepancies
- Prepare completed orders for invoicing prior to month end billing cycles
- Process credit card transactions
- Attend project meetings in support of the AV project manager
- Enter and update project budgets
- Obtain subcontractor quotes and issue purchase orders
- Process change orders on projects
- Provide regular tracking information to project teams on product status
- Monitor and resolve open issues from project status reports
- Maintain project files
- Provide coverage for other AV administrative staff when necessary.
Qualifications:
- Microsoft Office proficiency with Outlook, Teams, Word and Excel
- Solid interpersonal skills that enhance a team environment
- Comfortable meeting with clients in person and over video conferencing
- Ability to problem solve, multi-task and prioritize with limited supervision
- Communicate clearly and professionally, both verbally and in writing
- Must work from assigned Red Thread office a minimum of three days a week and willing to travel to different New England offices when requested
- Post high school professional training in business, sales or customer service
Experience:
- Minimum of two years in sales and customer service or related experience / education preferred
- Knowledge and understanding of audio/visual products preferred
