What are the responsibilities and job description for the Resort General Manager position at RedBalloon?
Company: VIVÂMEE Hospitality
RedBalloon posts jobs on behalf of client companies
Job Summary
The role of the Resort General Manager is to be a servant-leader to the entire Bohemia Manor Farms leadership team, creating and maintaining a resort with a guest loyalty vision that inspires the team members to be at their very best at all times. The job involves overseeing the quality process to ensure guest satisfaction by consistent delivery of both product quality and service in accordance with the Vivamee profitability goals. Your role is to be a coach, leader and facilitator of VIVÂMEE culture, and to have direct oversight of daily property operations to ensure we are on pace for budget goals and profit margins.
Responsibilities
RedBalloon posts jobs on behalf of client companies
Job Summary
The role of the Resort General Manager is to be a servant-leader to the entire Bohemia Manor Farms leadership team, creating and maintaining a resort with a guest loyalty vision that inspires the team members to be at their very best at all times. The job involves overseeing the quality process to ensure guest satisfaction by consistent delivery of both product quality and service in accordance with the Vivamee profitability goals. Your role is to be a coach, leader and facilitator of VIVÂMEE culture, and to have direct oversight of daily property operations to ensure we are on pace for budget goals and profit margins.
Responsibilities
- Oversee daily operations of all departments, including front desk, housekeeping, food & beverage, sales & marketing, banquets, weddings, catering, IT, and security
- Support sales department and help close as many sales as possible
- Create and manage budgets, monitor forecasts, control expenses, and review labor costs to ensure profitability
- Design and systematize the set up and operations of all events on property, including careful facilities management and maintenance and consistent inventory management
- Develop and enforce standard operating procedures (SOPs) to maintain outstanding guest experience
- Oversee guest experiences, fostering relationships with clients, investors, VIPs, and the community while maintaining high service standards and promoting VIVÂMEE values
- Book and schedule entertainment, monitor costs versus sales, and adjust strategies to optimize profitability
- Direct recruitment, onboarding, training, mentoring, and termination of staff, ensuring alignment with VIVÂMEE Values
- Implement creative sales and marketing strategies (i.e. events, menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and set hotel rates and package offers
- Ensure compliance with health, safety, sanitation, labor laws, and company policies
- Familiarity with different business functions
- Proven ability to attract, lead, and inspire a large, diverse team in a fast-paced hospitality environment
- Strong financial acumen with experience in budget management and revenue optimization
- Excellent communication and interpersonal skills, with a passion for creating exceptional guest experiences
- Problem-solver with strong organizational abilities
- Eye for spotting details, including guest needs that others might not see
Salary : $120,000
