What are the responsibilities and job description for the Technical Support Call Center Representative position at RedBalloon?
Company: Firefly Integrations
RedBalloon posts jobs on behalf of client companies
Job Summary
Firefly is currently seeking highly motivated, ambitious, and driven candidates responsible for offering customer support for customers troubleshooting embedded software systems for Recreational Vehicles. This role requires strong problem-solving skills, excellent communication abilities, and a sense of humor. The successful candidate will work in a fast-paced, energetic office environment with a fun-loving team.
Responsibilities
RedBalloon posts jobs on behalf of client companies
Job Summary
Firefly is currently seeking highly motivated, ambitious, and driven candidates responsible for offering customer support for customers troubleshooting embedded software systems for Recreational Vehicles. This role requires strong problem-solving skills, excellent communication abilities, and a sense of humor. The successful candidate will work in a fast-paced, energetic office environment with a fun-loving team.
Responsibilities
- Handle high amount of inbound and outbound customer calls
- Respond promptly to customer emails
- Maintain accurate and detailed customer interaction records
- Troubleshoot and resolve current and past Firefly systems issues
- Collaborate with team members to address complex customer concerns
- Strong work ethic with the ability to work independently or in a team
- Strong organizational and time management skills
- Ability to read and understand technical manuals and to complete paperwork promptly
- Exceptional problem-solving and logical decision-making abilities
- Proficiency in handling multiple tasks with precision and accuracy
- Professional, adaptable and proactive in following up with customers
