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Information Technology Support Engineer

RedBeard Solutions
Island, RI Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 2/23/2025

Job Description:


We are seeking an experienced IT Support Engineer to join our team! This Tier 2/3 role involves managing escalated tickets for multiple clients, ensuring swift resolutions and top-notch service delivery.


Responsibilities:

  • Address and resolve Tier 2/3 escalated IT support tickets for diverse clients.
  • Troubleshoot and support hardware, software, and network-related issues.
  • Collaborate with team members to enhance support workflows and ensure client satisfaction.
  • Provide documentation and updates on ticket resolution processes.

Salary : $70,000 - $80,000

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