Customer Success Manager

About Redcar

Redcar is on a mission to make every professional superhuman. Starting with sales, our AI Sales Rep works tirelessly for busy sellers and founders to help them acquire customers effortlessly. Our approach is twofold: end-to-end automation and vertical integration.

While our substantial seed round details are not yet public, we are backed by Silicon Valley luminaries and top-tier venture funds. We are rapidly approaching seven-figure revenues and are relentlessly working towards building the next unicorn company amid this AI revolution.

About the Role

As a Customer Success Manager at Redcar, you will be the linchpin between our innovative AI solutions and our valued customers. Your role is pivotal in ensuring that clients not only understand our product but also harness its full potential to achieve their business goals. You will lead onboarding processes, resolve customer issues with precision, and identify opportunities for growth and product enhancement. Additionally, you will mentor other CSMs, fostering a culture of excellence and alignment with our mission to make every professional superhuman, without the stress of sales quotas.

You Will Do:

• New Customer Onboardings: Facilitate the smooth integration of new customers onto our platform, diligently walking them through each step to ensure they fully grasp the features and benefits of our services.

• Client Relations: Serve as the primary point of contact for multiple client accounts, delivering exceptional service and support to build and maintain strong, long-lasting relationships.

• Customer Support: Address customer inquiries and requests promptly over email, Intercom, and direct Slack connections, ensuring high levels of customer satisfaction.

• Client Syncs: Conduct monthly sync meetings with clients to review their needs, performance metrics, and overall satisfaction, adjusting strategies as necessary.

• Revenue & Product Expansion: Identify and implement opportunities for revenue growth and product expansion within existing client accounts, aligning solutions with their evolving needs.

• Lead Other CSMs: Mentor and guide other Customer Success Managers, like Robert, to ensure they are executing effectively and aligning with company objectives.

• Solve Problems: Understand customer issues deeply and solve them efficiently using our product capabilities.

We’re Looking For

Must Have:

• At least 3-5 years of experience in customer-facing roles within the tech or B2B sectors, including roles such as SDR or AE.

• A strong preference for a customer-first approach, with less emphasis on sales quotas and more on customer satisfaction.

• Sales background as SDR or AE

• Excellent communication and interpersonal skills, capable of building and maintaining strong relationships.

• Proven ability to manage multiple accounts and priorities in a dynamic, fast-paced environment.

Good to Have:

• Technical Proficiency: Experience with CRM software and other account management tools.

Why Join Redcar?

• Impact: As a founding member of the customer success team, you will have a significant impact on shaping the direction and success of our customer success operations.

• Autonomy: This role offers the opportunity to build the customer success framework from the ground up, establishing best practices and strategies.

• Growth: Be part of a groundbreaking company that values deep customer relationships and innovative approaches to customer success.

If you are passionate about driving customer success and want to play a key role in a dynamic startup environment, Redcar’s Founding Customer Success Manager position is perfect for you. Apply today to join us in transforming the future of B2B sales with AI!

Compensation | Cash $90k - $120k | Equity $25k-$50k