CLINIC FRONT DESK-Orthopedic Foot & Ankle

Posting Details

• Posted: January 17, 2025
• Full-Time
• On-site
• Locations
  

Showing 1 location

OFA Worthington OAMSO

Orthopedic Foot & Ankle Center - Worthington

350 W Wilson Bridge Rd

Ste 200

Worthington, OH 43085, USA

OFA Worthington OAMSO

Orthopedic Foot & Ankle Center - Worthington

350 W Wilson Bridge Rd

Ste 200

Worthington, OH 43085, USA

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Job Details

Description

Clinic Front Desk - Orthopedic Foot & Ankle

FULL TIME: Monday - Friday

Department: Clinic Support Staff

Location: Worthington

Responsible To: Clinic Front Desk Manager

Position Summary

Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.

Position Responsibilities/Standards

• General
• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Attend required annual in-service programs.
• Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.
• Specific Duties
• Meet and greet patients promptly, in a professional and courteous manner.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
• Obtain copies of patients insurance cards, MCO identification cards
• Verify patient insurance coverage is current and correct at each visit
• Review patient label and chart contents for completeness and accuracy.
• Accurately Scan insurance cards including front and back
• Input patient information and register patient as needed.
• Schedule appointments (new, follow-up, reschedule) per physician protocol.
• Obtain referrals-check Carriers on line.
• Schedule appointments to other specialists as needed.
• Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed
• Collect co-pays, co-insurance and self pay amounts at time of service.
• Answer phones within 3 rings (" Orthopedics Foot & Ankle this is _____, how may I help you?”)
• Handle all calls in a professional manner and direct to the proper individual.
• Check voicemail every hour
• Run schedules, request charts, check in patients and print encounter forms.
• Communication with physicians and clinical support staff.
• All messages must be addressed before the end of the day.
• All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
• Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
• Additional Duties
• Travel to other locations as necessary.
• Confirm and/or reschedule appointments when needed.
• Messages – physician, staff, Rx, off work/return to work/school notes as needed
• Filing as needed – within 24 hours
• Additional duties as assigned by the manager.
  

Education/Experience Required

• Must have a high school diploma or equivalent.
• Must be friendly, courteous and have good communication skills when greeting patients.
• Previous experience working in a busy clinic or physician office is preferred.
  
  

Physical Requirements

• Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects.
• Must be able to climb, pull, push and kneel.
• Maximum unassisted lift = 25 lbs.
• Average lift less than 10 lbs.
  
  

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