The compensation range provided for this role is an estimate based on available market data. The actual amount may vary considering the candidate's knowledge, skills, abilities, and geographic location. If you have questions, please discuss the flexibility and details of our compensation philosophy with your recruiter.

Benefits

• Paid Time Off (PTO)
• Paid Holidays 1 Floating Holiday of YOUR Choice
• Medical, Dental, and Vision Insurance Options
• 401(k) Retirement Plans Employer Match
• 100% Company-paid Basic Life Insurance, Short and Long-Term Disability Insurance, Teladoc® Services, and Employee Assistance Program (EAP)
• HSA, FSA and Pet Insurance Options
• Safety Boot and Prescription Safety Glasses Reimbursement Program
• Gym Membership Reimbursement 
• And more!

What You Can Expect Working in the IT Support Specialist II Position

As IT Support specialist II, you will provide efficient and effective technical support, troubleshoot and resolve IT issues, manage hardware and software installations, and assist with user onboarding and training. In this role, you will contribute to IT projects, maintain device inventory, mentor team members, and uphold a safe working environment, all while ensuring a high level of end-user satisfaction.

Responsibilities

• Responds to and resolves IT support tickets within the defined SLA, ensuring end-user satisfaction through in-person, phone, or remote support.
• Troubleshoots issues with laptops, desktops, printers, networks, servers, phones, and tablets.
• Installs, modifies, and repairs computer hardware, software, and networked devices, including security cameras, access points, network cabling, and switches.
• Assists walk-in customers as needed, creating tickets for all issues and prioritizing issues as needed.
• Develops, implements, and documents processes and procedures to improve IT support efficiency and effectiveness.
• Manages successful user onboarding and offboarding processes.
• Maintains accurate inventory of all issued and returned IT devices.
• Conducts basic and intermediate training sessions for end-users.
• Leads or contributes as a resource to larger IT projects and initiatives.
• Trains and mentors other team members within the same job family.
• Performs additional tasks within the same job family and work outside normal business hours when required.

Minimum Qualifications

• Associate's degree and 4 years of relevant experience; or an equivalent combination of education and experience.
• Extensive understanding of computer hardware, software, and networking concepts.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Customer-focused attitude with a commitment to providing excellent support.
• Valid driver’s license with reliable transportation.

Preferred Qualifications

• Certifications such as CompTIA A , Network , Security , Server .
• Experience with Office 365, VMware, Active Directory, and other related technologies.
• Prior experience in a customer service or technical support role is a plus.
• Familiarity with helpdesk ticketing systems.         

Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The worker is subject to both environmental conditions. Activities occur inside and outside.
• Work Conditions

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please provide a brief description of your reasonable accommodation to accommodations@lange.us.com 

Department/Division: Information Technology

Reports to: IT Helpdesk Supervisor

Location:  Wichita, KS

Position Type/Hours:  Full-time | M-F | 8:00a – 5:00p

Shift: 1st

Overtime:  As Required

Travel Requirement:  Less than 25%
FLSA Status: Non-Exempt

About The Company

Founded in 2016, LANGE Shared Services supports various LANGE companies including RedGuard, RedGuard Diversified Structures, SiteBox Storage, CoverSix, Lange Real Estate, Acquipt and Equisset with Human Resources, Finance, and Information Technology needs.