What are the responsibilities and job description for the Office Manager position at Redmond's Complete Comfort?

Job Description

Redmond's Complete Comfort is a trusted, family-owned HVAC company dedicated to providing high-quality service and honest solutions. As the first and only Bryant Factory Authorized Dealer in Clinton County, we focus on educating our customers and offering expert guidance tailored to their HVAC needs. Our skilled, diverse team is committed to delivering exceptional service, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.

We are looking for a highly organized and efficient Office Manager to join our team and help support the smooth operation of our office environment. This is an excellent opportunity for someone who thrives in a dynamic setting and is eager to contribute to the growth and success of a forward-thinking company!

Why Work For Us?

Growth & Development : We offer tailored opportunities for technical growth and professional development, helping you thrive in your career.
Strong Reputation & Community Impact : Join a company known for its integrity and commitment to positively impacting the community.
True Work-Life Balance : We care about your well-being and support both your professional and personal needs, including your family.
Support & Meaningful Impact : Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.

Pay Range : this is a salaried position of $50,000 - $65,000 yearly depending on experience

Our Benefits :

Health Insurance : Company covers 75% of the employee premium, 25% for dependents

Short and long-term disability coverage available for purchase

Life insurance coverage available for purchase

Retirement Plan : IRA with 3% company match

3 PTO days

6 paid holidays plus 2 paid floating holidays (Easter & your birthday)!

1 week of paid vacation from the start

Spiffs and performance-based bonuses

Consistent weekly pay schedule

Engaging company events, including quarterly breakfasts, Tussey Mountain Day, and the annual C / C Appreciation Party!

Position Summary : The Office Manager will lead a team of six in a dynamic and fast-paced office environment, overseeing a range of responsibilities including HR, billing, and customer service functions. This role plays a critical part in ensuring seamless daily operations, managing administrative duties, and supporting the team in delivering exceptional service to clients. The Office Manager will also be responsible for coordinating workflows, optimizing office processes, and fostering a positive, efficient work atmosphere. Strong leadership, organizational skills, and the ability to effectively manage multiple tasks and functions are essential for success in this position.

Work Hours : 5-day 8-hour shift or 4-day 10-hour shift schedules are available; overtime as required

Required Qualifications :

HS diploma or equivalent.

5 years of office administration experience.

3 years of managerial experience.

Experience in service industry is preferred, ideally in HVAC or plumbing.

Strong leadership and team management skills.

Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Experience with Service Titan software is preferred.

Experience with basic HR functions, billing (AR / AP), and customer service.

Excellent organizational, multitasking, and problem-solving abilities.

Strong communication skills, both written and verbal.

Ability to maintain confidentiality and handle sensitive information.

Ability to improve office processes and operational efficiency.

High school diploma required; additional certifications or degrees preferred.

Salary : $50,000 - $65,000

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