What are the responsibilities and job description for the Help Desk Specialist position at redShift Recruiting?
Are you detail oriented with a focus on accuracy and efficiency? Do you have a technical background? Our local client is currently seeking a Help Desk Specialist to join their team. Full time opportunity in the Colonie Area. Responsibilities of the Help Desk Specialist will include : -Deliver first-line support for VoIP and phone system issues, ensuring quick resolution to reduce downtime.-Execute phone system moves, adds, and changes (MACs) as needed.-Diagnose and fix technical issues with VoIP systems, including network connectivity, hardware, and software problems.-Update and maintain user profiles and extensions in the phone system database to ensure accuracy.-Aid in the installation, configuration, and upkeep of VoIP hardware and software.-Work with network and IT teams to ensure smooth integration and peak performance of the phone system.-Record and manage all support requests, solutions, and follow-up actions using the helpdesk ticketing system.-Offer end-user training and support for phone system features and functionalities.-Monitor and assess phone system performance, proactively identifying and resolving potential issues.-Stay updated with industry trends and advancements in VoIP and phone system technologies to enhance support services.-Other duties as assignedQualifications of the Help Desk Specialist : -Experience in VoIP and phone system support.-Ability to prioritize multiple tasks in a fast-paced environment-Strong analytical and problem-solving skills-Familiarity with helpdesk ticketing systems and documentation practices.-Knowledge of network fundamentals and IT infrastructure.-Excellent communication skills-Highly organized and self-motivated individual-Detail oriented and deadline driven-Certifications (, CompTIA Network , Cisco CCNA) are a plus. Pay for this position is commensurate with experience and education, ranging roughly from $50,000 to $60,000. To see a full listing of all our open positions, please visit : https : / / 's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.
Salary : $50,000 - $60,000
