What are the responsibilities and job description for the Help Desk Support || Desktop Support || IT Specialist position at SYSTEM EDGE (USA) L.L.C.?
Hello,
We are urgently hiring for the below role with our Direct client State of New York (NYS) :
Note : We are the direct and prime vendors with the State Of New York.
JOB TITLE : Help Desk Support || Desktop Support || IT Specialist
Job ID : HBITS-06-13789
Location : 1220 Washington Ave., Bldg #22, Albany, NY 12226 (Hybrid)
Duration : 24 months
Client / Dept. : New York State New York State Police
Job Description :
- 60 months of experience working with end users to troubleshoot both hardware and software issues.
- 36 months of experience working in a second-tier help desk environment.
- 36 months of experience in developing test plans and performing system level testing.
- 18 months of installation and support of mobile hardware and software solutions in a law-enforcement environment (in-vehicle computers. mobile printers, 2D imaging scanners, GPS, public safety software)
- 36 months of experience in conducting technical and end-user training in a classroom environment.
- 36 months of experience in developing technical documentation and training materials.
- 6 Months of experience in ghosting / imaging hardware.
- 12 months of experience supporting Traffic and Criminal Software (TraCS) in a law enforcement environment.
- 60 college credits from an accredited institution
- 12 months of experience in configuring and troubleshooting mobile connectivity systems such as cellular modems and cellular hotspots.
