What are the responsibilities and job description for the Help Desk Support Associate position at V Group Inc.?
At V Group Inc., we are looking for a Help Desk Support Specialist to provide technical assistance and support to our users.
The ideal candidate will have experience providing IT support to users, as well as implementation support services.
In this role, you will be responsible for providing direct, on-site instruction to individual users and small groups, as well as delivering presentations to line staff.
You will also be responsible for monitoring compliance with data entry requirements and reviewing training materials.
Additionally, you will provide technical assistance with data warehouse and ensure that all systems are functioning properly.
We offer competitive salary, benefits package, and opportunities for growth and development.
Bachelor's Degree in Computer Science or related field is required.
With 36 months of experience providing IT support to users, you will be able to effectively troubleshoot and resolve technical issues, and provide excellent customer service to our users.
Apart from your technical skills, you will need to have strong communication and interpersonal skills, as you will be working closely with stakeholders and team members.
We value diversity and inclusion in the workplace, and encourage applications from candidates from diverse backgrounds.
Benefits include health insurance, retirement plan, paid time off, and professional development opportunities.
