Help Desk Support

Greetings from Sligo Software Solutions, Inc. !!

This is Abhijith from SLIGO. We have an urgent requirement for Help Desk Support position with our client.

Title : Help Desk Support

Location : E Greenbush, New York

Duration : 24 Months

Client : NY State - New York State Police

Job ID: SLG - 19 - 10402

Respond by: 03/31/25 5:00 PM

Greetings from Sligo Software Solutions, Inc. !!

SLIGO is a Software Development & IT Consulting company. We have around 100 IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government.

We have an urgent requirement for Help Desk Support position with our client.

Role: Help Desk Support

Location: E Greenbush, New York

Duration: 24 Months

Job ID: SLG - 19 - 10402

Client: NY State

Description

This is a technical assignment working for the New York State Police onsite. Responsibilities include but are not limited to support for desktop, laptop and peripheral hardware, COTS and agency specific software, and network connectivity.

The individual selected for this position will carry out all IT support efforts. This position will serve as a liaison between the end-user and the technology team(s). The candidate will provide service under all of the unit’s policies, guidelines and operational procedures.

Duties

• Assist end-user customers and resolve user’s technical problems
• Ghost PC’s when necessary
• Manage user accounts
• Maintain inventory
• Perform hardware repairs on PC’s and laptops
• Assist with minor phone changes or moves
• Research new technology as requested
• Set up and take down conference room technologies for vendors, presentations, training classes, etc.
• Work with Non-SP personnel to set up and maintain connections to their agencies
• Produce resource material as needed (ie. CDs/DVDs)
• Support multifunction and IP printers by troubleshooting connectivity issues, ordering supplies and placing repair orders
• Coordinate with Technology Customer Services Unit for:
• Ordering new equipment
• Disposing of old equipment
• Equipment repairs
  
  

Mandatory Requirements

• Experience (10 Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
  
  

Requirements

• This is an 100% Onsite
• 70 months experience working with end-user clients to troubleshoot both software and hardware issues
• 70 months experience supporting Microsoft Windows 7 or higher desktop operating systems
• 60 months experience working with Microsoft Office Suite including but not limited to MS Access, Excel, Powerpoint, Project, Word and Visio
• 60 months experience supporting and troubleshooting Citrix, Active Directory and Networking in a desktop environment
• 60 months experience working in a Help desk environment
• 60 months of experience creating or updating system support documentation
• A certification
• Résumé
• Copy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
  
  

Abhijith Mallavajhula

Senior Talent Acquisition Specialist

Sligo Software Solutions Inc.

amallavajhula@sligosoft.com

www.sligosoft.com

Direct: (518) 675 7932