Help Desk Support

Greetings from Sligo Software Solutions, Inc. !!

This is Ashok from SLIGO. We have an urgent requirement for Help Desk Support position with our client.

Title : Help Desk Support

Location : Albany, New York

Duration : 24 Months

Client : NY State - New York State Police

Job ID: SLG - 19 - 10132

Respond by: 01/13/25 5:00 PM

Hi,

Greetings from Sligo Software Solutions, Inc. !!

SLIGO is a Software Development & IT Consulting company. We have around 100 IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government.

We have an urgent requirement for Help Desk Support position with our client.

Role: Help Desk Support

Location: Albany, New York

Duration: 24 Months

Job ID: SLG - 19 - 10132

Client: NY State

Respond by Date: 01/13/25 5:00 PM

Description

This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 350 police agencies across the state of New York. This application is used for electronic traffic ticketing as well as incident and accident reporting

Duties

• Day to day tasks include but are not limited to the following:
• Assist end-user customers and resolve user’s technical problems.
• Image PC’s when necessary.
• Manage user accounts.
• Maintain inventory of equipment and software.
• Perform hardware repairs on PC’s and laptops, printers and bar code scanners.
• Assist in the setup and installation of TraCS software.
• Setup and troubleshoot and administer Oracle, MS SQL and Access databases.
• Support and troubleshoot application issues.
• Coordinate and Conduct classroom style training to local police agencies.
• Develop training materials such as FAQs, how to guides, manuals, and course curriculum.
• Conduct testing of application.
• Develop test plans for testing applications.
• Set up and take down conference room technologies for vendors, presentations, training, classes, etc.
• Create and Coordinate Install Schedules.
• Install and Troubleshoot SPIDER Application.
• Install and Configure IIS/FTP for multiple operating systems.
• Setup, Test and Troubleshoot wireless solutions.
• Coordinate with Local Agency IT Staff for the implementation of TraCS.
• Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS.
  
  

Mandatory Requirements

• Experience (8 Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
  
  

Requirements

• This is an 100% Onsite
• 60 months of experience working with end users to troubleshoot both hardware and software issues.
• 36 months of experience working in a second-tier help desk environment.
• 36 months of experience in developing test plans and performing system level testing.
• 18 months of installation and support of mobile hardware and software solutions in a law-enforcement environment (in-vehicle computers. mobile printers, 2D imaging scanners, GPS, public safety software)
• 36 months of experience in conducting technical and end-user training in a classroom environment.
• 36 months of experience in developing technical documentation and training materials.
• 6 Months of experience in ghosting/imaging hardware.
• 12 months of experience supporting Traffic and Criminal Software (TraCS) in a law enforcement environment.
• 60 college credits from an accredited institution
• 12 months of experience in configuring and troubleshooting mobile connectivity systems such as cellular modems and cellular hotspots.
• Résumé
• Copy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
  
  

Ashok Reddy Akkala

Team Lead

Sligo Software Solutions Inc.

ashok.akkala@sligosoft.com

www.sligosoft.com