What are the responsibilities and job description for the Sales Support Administrator position at redShift Recruiting?
We are seeking a detail-oriented and proactive Sales Support Administrator to join our client's dynamic team in the Albany, NY, area. This role serves as a vital connection between the sales team, administrative staff, and customers, ensuring seamless communication, efficient processes, and exceptional service. The ideal candidate will thrive in a collaborative environment, maintain a professional demeanor, and excel at addressing challenges to support overall sales growth and operational efficiency. Responsibilities of the Sales Support Administrator will include : -Partner with the Director of Sales to identify and implement process improvements, assist with special projects, and enhance monthly sales performance per consultant.-Serve as the main point of contact for non-sales customer inquiries, such as software issues, address updates, equipment relocations, postage inquiries, and leasing insurance needs. Prioritize tasks and collaborate on solutions to streamline operations and improve customer satisfaction.-Conduct post-installation follow-up calls to ensure customer satisfaction, address ongoing training needs, and complete unresolved tasks.-Identify opportunities for additional sales, encourage positive online reviews, and gather potential IT leads.-Organize sales training sessions, provide resources for onboarding new employees, and manage certifications for the sales team related to current product lines.-Assist with marketing initiatives by creating and utilizing resource content to support growth strategies.Qualifications of the Sales Support Administrator : -Strong organizational and communication skills with an ability to manage multiple tasks effectively.-A consistently positive and professional attitude when interacting with team members and customers.-Ability to identify challenges and propose solutions to improve processes and training.-Experience in sales support, customer service, or administrative roles is a plus. Pay for this position is commensurate with experience and education, ranging roughly from $50,000 - $75,000, DOE. To see a full listing of all our open positions, please visit : https : / / redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.
Salary : $50,000 - $75,000
