What are the responsibilities and job description for the Customer Support Specialist position at redShift?
Are you passionate about delivering exceptional service and ensuring smooth operations in a fast-paced environment? We are seeking a Customer Support Specialist to join our dynamic team. This role is pivotal in providing administrative support to our sales process and ensuring customer satisfaction. This is a temporary-to-hire position located near Clifton Park, NY.
Responsibilities of the Customer Support Specialist will include :
- Accurately process customer orders received via email or phone, verifying lead times, pricing, and committed ship dates.
- Set up and onboard new customer accounts while maintaining accurate records.
- Actively communicate with customers to address inquiries, obtain missing information, and keep them informed on order statuses.
- Manage CRM data, including lead, account, contact, and opportunity entries, to support the sales team.
- Take ownership of the Pending Order Tracker system to ensure data accuracy and timely updates.
- Collaborate with customers to adjust order quantities, delivery dates, and resolve past-due orders with recovery plans.
- Assist with field claims by entering data into the RMA tracker and serving as a backup for the primary process.
- Provide feedback from customer interactions to Sales and Engineering teams to support continuous improvement.
- Stay informed about new products and features to enhance customer support and industry knowledge.
Job Requirements
Qualifications of the Customer Support Specialist :
Pay for this position is commensurate with experience and education, ranging roughly from $22-$25 / hr, DOE.
To see a full listing of all our open positions, please visit :
https : / / www.redshiftrecruiting.com / jobs-hiring-near-me
redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart. Learn More
Salary : $22 - $25
