Demo

Customer Support Specialist

redShift
New York, NY Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/7/2025

Are you passionate about delivering exceptional service and ensuring smooth operations in a fast-paced environment? We are seeking a Customer Support Specialist to join our dynamic team. This role is pivotal in providing administrative support to our sales process and ensuring customer satisfaction. This is a temporary-to-hire position located near Clifton Park, NY.

Responsibilities of the Customer Support Specialist will include :

  • Accurately process customer orders received via email or phone, verifying lead times, pricing, and committed ship dates.
  • Set up and onboard new customer accounts while maintaining accurate records.
  • Actively communicate with customers to address inquiries, obtain missing information, and keep them informed on order statuses.
  • Manage CRM data, including lead, account, contact, and opportunity entries, to support the sales team.
  • Take ownership of the Pending Order Tracker system to ensure data accuracy and timely updates.
  • Collaborate with customers to adjust order quantities, delivery dates, and resolve past-due orders with recovery plans.
  • Assist with field claims by entering data into the RMA tracker and serving as a backup for the primary process.
  • Provide feedback from customer interactions to Sales and Engineering teams to support continuous improvement.
  • Stay informed about new products and features to enhance customer support and industry knowledge.

Job Requirements

Qualifications of the Customer Support Specialist :

  • Strong attention to detail and organizational skills.
  • Exceptional interpersonal and communication skills to provide a positive customer experience.
  • Proficiency in basic Excel functions.
  • Pay for this position is commensurate with experience and education, ranging roughly from $22-$25 / hr, DOE.

    To see a full listing of all our open positions, please visit :

    https : / / www.redshiftrecruiting.com / jobs-hiring-near-me

    redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart. Learn More

    Salary : $22 - $25

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