What are the responsibilities and job description for the Decatur High School Student Teller position at Redstone Federal Credit Union?
Job Summary
Completes day-to-day branch operations ensuring associates provide high-quality service to our members. Ensures proper procedures are followed and all documentation and transactions are completed accurately. Fosters a "can do" attitude to promote the branch and ensure success of the High School Branch Program.
Key Responsibilities
Redstone Federal Credit Union is an equal opportunity employer and welcomes applications from diverse candidates.
Completes day-to-day branch operations ensuring associates provide high-quality service to our members. Ensures proper procedures are followed and all documentation and transactions are completed accurately. Fosters a "can do" attitude to promote the branch and ensure success of the High School Branch Program.
Key Responsibilities
- Greets members, assesses their needs, and takes initiative to develop solutions for member satisfaction.
- Provides information and promotes products and services that meet member needs.
- Promotes the in-school branch to students through promotions and relationship building to encourage membership growth.
- Performs in-school branch duties such as assisting with opening and closing procedures, practicing branch safety, and general branch operation duties.
- Documents and processes member transactions, including deposits, withdrawals, payments, and other services.
- Works cooperatively in a team environment and maintains a balance between individual and team responsibilities.
- Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union values and adhering to the Code of Ethics.
- Delivers friendly, caring service to internal and external members.
- Complies with applicable State, Federal, and NCUA rules and regulations and all Credit Union policies and procedures.
- Finds and reports any security or confidentiality issues involving member information.
- Completes required regulatory and compliance training and maintains knowledge of Credit Union products and services.
- Works scheduled hours and maintains punctuality.
- Performs other related duties as assigned or requested.
- Candidates must have excellent communication and interpersonal skills.
- Apart from being knowledgeable about Credit Union products and services, candidates should be able to apply customer service practices effectively.
- Strong problem-solving skills are essential for this role.
- Workplace: A public education facility with a Credit Union branch.
- Environment requires special security and safety policies due to its cash-based nature.
Redstone Federal Credit Union is an equal opportunity employer and welcomes applications from diverse candidates.
