Digital Channels System Administrator

Job Description Summary

Serves as the technical lead for all Digital Channels Experience systems, applications, servers and hardware. Responsible for advising the Digital Channel Specialist and Digital Banking Specialist on all technical aspects of integrations, helping to setup configurations, planning, and deploying all systems/servers related to our various digital channel and digital banking environments. Acts as point of contact for all internal and external integrations for Digital Channels Experience projects and ensures viability for all systems. Assists in the delivery of systems and applications and provides technical problem resolution to all Digital Channel and Digital Banking Specialists. General system administration, system upgrades, troubleshooting problems, SQL upgrades and ensures maximum availability of IT equipment. Serves as a subject matter expert and lead to provide technical guidance and support for other members within the team and across the credit union.

Job Description

Essential Duties and Responsibilities

• Provides technical guidance and mentoring to Digital Channels Specialists and Digital Banking Specialists. Serves as technical subject matter expert on certificates, server application upgrades, integrations, networking and data diagrams.
• Responsible for administration, configuration, security compliance and technical support for 60 servers and their associated applications, systems, network and integrations.
• Responsible for the performance of the assigned databases as well as troubleshooting any issues.
• Monitors digital platform performance, implements changes and applies new patches and upgrades when required.
• Monitors performance, including utilization and availability; ensures optimal system speed, reliability and performance.
• Reviews all reported vulnerabilities and ensures proper mitigation actions are taken.
• Addresses technical issues related to digital platforms and escalates as needed.
• Leads Digital Channels Experience projects and initiatives to ensure minimal downtown occurs with all patches, upgrades, and system changes.
• Leads team to integrate tools with other IT systems and attends meetings to understand requirements, change requests, and defect reports. Provides guidelines, recommendations, and resolutions.
• Advises Digital Channel Specialists and Digital Banking Specialists on diagnosing and resolving issues that affect system performance and accessibility to all Digital Channels Experience services.
• Advises Digital Channel Specialists and Digital Banking Specialists on scheduling system upgrades to ensure maximum availability of system updates and to ensure no conflicts occur.
• Responsible for planning, designing and implementing procedures for critical Digital Channels Experience systems.
• Leads research efforts to identify new solutions and communicates progress with management.
• Provides formal recommendations on system optimizations and performs root cause analysis.
• Ensures stability and maintenance of a 24/7 critical production and DR (Disaster Recovery) environment.
• Assists management in developing, maintaining and implementing a formal BC (Business Continuity) plan.
• Serves as a system administrator to install, maintain, and apply upgrades/updates to the application manager automation databases and application.
• Guides specialists Digital Channel Specialists and Digital Banking Specialists in configuring systems and setups to meet applications and servicing needs.
• Creates and maintains documentation related to the setup, configuration, installation, administration, and upkeep of multiple windows and Linux systems.
• Draft test plans and conducts product evaluations.
  
  

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.
  
  

Education/Experience

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

• 4 Year / Bachelors Degree in Management Information Systems, Information Technology, Computer Science, or closely related field - Required
  
  

Experience Requirement

• 4 Years in Computer and data center operations support experience, preferably in an environment similar in size, scope, and complexity to that of the Credit Union - Required
• 2 Years Experience with Windows server and Linux operating systems - Required
• 1 Year Experience with SQL scripting and Oracle and SQL databases - Required
  
  

Skills/Abilities

• Practices, methods and terminology applicable to monitoring and operation of data center hardware and software including standard scheduling, backup and control processes.
• Applicable hardware and software characteristics, operating environments, commands and structures as they apply to assigned responsibilities.
• Methods and techniques of troubleshooting to determine causes of computer hardware and software problems and device errors and failures.
• Uses a variety of scripting languages to meet automation needs.
• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Resolve problems utilizing advanced knowledge and experience.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Demonstrates initiative, member orientation and teamwork competencies.
• Communicates technical issues with non-technical people.
• Demonstrates knowledge of various systems and protocols.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.
  
  

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Lifting and carrying up to 25 pounds.
  
  

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

Works in a typical technology office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.