What are the responsibilities and job description for the Office Administrator, Decatur - Redstone Realty Solutions position at Redstone Federal Credit Union?
Job Description Summary
Supports RRS agents at the OA’s assigned office. In part, this is to ensure smooth real estate transactions. Responsibilities include managing all paperwork while complying with legal and regulatory requirements, scheduling appointments with clients for final walkthroughs, and acting as a liaison for all involved stakeholders to provide excellent customer service to the agents AND their customers/clients. Additionally, the OA assists with specifically assigned company tasks such as marketing objectives, company events, lead management, etc. The position accomplishes this through a respectful, constructive, and energetic style, guided by the objectives of the company including the vision of company leadership and RISE Values.
Job Description
Essential Functions
This position has no supervisory responsibility.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smartphones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position regularly requires working hours Monday through Friday from 8:00 to 5:00 and might occasionally require hours outside of that schedule.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Required Education And Experience
We are proud to be a Drug-Free and Tobacco Free Workplace.
Supports RRS agents at the OA’s assigned office. In part, this is to ensure smooth real estate transactions. Responsibilities include managing all paperwork while complying with legal and regulatory requirements, scheduling appointments with clients for final walkthroughs, and acting as a liaison for all involved stakeholders to provide excellent customer service to the agents AND their customers/clients. Additionally, the OA assists with specifically assigned company tasks such as marketing objectives, company events, lead management, etc. The position accomplishes this through a respectful, constructive, and energetic style, guided by the objectives of the company including the vision of company leadership and RISE Values.
Job Description
Essential Functions
- Ensuring that no phone call, email, or other correspondence goes unanswered.
- Significant phone duty is required daily.
- Monitoring supplies in assigned office and procuring the same within the provided budget including office supplies, janitorial supplies, and snacks/water/coffee.
- Ensuring the assigned office’s appearance reflects the company’s Mission and RISE Values. This includes monitoring the landscaping and grounds and communicating with the ground control vendor, keeping the interior of the assigned office in pristine condition, and stocking customer snack and beverage centers.
- Act as a "client-care officer" through direct contact with our agents and their customers/clients; this includes minor office duties for agents such as printing, coordinating, appointment setting, and other administrative tasks.
- Other duties as assigned or necessary for the success of the Company.
This position has no supervisory responsibility.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smartphones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Intermittent standing, sitting, and walking.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying between 5 and 25 pounds.
This position regularly requires working hours Monday through Friday from 8:00 to 5:00 and might occasionally require hours outside of that schedule.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Required Education And Experience
- 1-2 Years of administrative support experience (Required).
- Experience in real estate (Preferred).
- Excellent people skills, with an ability to partner with a dynamic leadership team.
- Possess personal qualities of integrity, credibility, and commitment to the company mission.
- Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.
- Demonstrated resourcefulness in setting priorities.
- Understanding of rules and regulations governing real property transactions.
- Proficiency with ethics rules, regulations, and laws governing the sale of real estate in Alabama and Tennessee.
- Proficiency with general office software.
We are proud to be a Drug-Free and Tobacco Free Workplace.
