What are the responsibilities and job description for the Customer Experience Specialist position at RedTree Albums?
A Day at RedTree
Looking to join a team of creatives and artists? At RedTree, you’ll play a role in crafting beautiful products that help photographers serve their clients. Photographers commission us to create photo albums, fine art prints, hardwood frames and more. These tangible memories will end up in homes around the world and live on for generations.
What We Need From You
We are seeking a Customer Experience Specialist who loves people, photography, and tangible heirloom products. You will excel in this role with strong interpersonal skills and a keen ability to prevent and solve problems. We will rely on you and the Experience Team to guide our photographers to success. Key responsibilities include:
- Input daily orders into our production system and check orders for customer errors
- Answer emails, phone calls, and chats regarding products, sales, marketing, and more
- Build sustainable relationships and trust with photographers through open and interactive communication
- Maintain working knowledge of all products, pricing, and internal processes
- Handle customer feedback, complaints, and process returns
- Occasional travel representing RedTree at industry trade shows (2-5 events annually)
- Cross-train in other company departments at discretion of Manager
Skills and Experience
- Highly organized with strong prioritization skills
- Positive attitude and great work ethic
- Communicate effectively, embrace flexibility, and thrive in fast-paced environments
- Great at multi-tasking and solving problems, especially under pressure
- Basic understanding of computer programs including Word, Excel, Photoshop, et al.
- Customer service experience preferred and a background in photography is a plus
- Available to work Monday-Friday 8:30am-5pm in Louisville, KY
What We Offer
A competitive wage, paid-time-off, paid holidays and health benefits. RedTree is people-first company. We value workplace diversity. We care for our team and provide excellent support for our photographers.
Join the Team
Please send your resume and cover letter to jobs@redtreealbums.com
Salary : $19 - $20