What are the responsibilities and job description for the Automotive Service Advisor position at Redwood Automotive?
Looking for a full-time career with excellent advancement potential, you will find it all at Redwood Automotive.
We have an immediate opening for a service advisor.
Our company is very busy and needs an organized person with great people skills to fill this position. Applicants should be upbeat, cheerful, and looking for a career in Sales. Applicants should have a great personality, be cheerful and love this type of work, upbeat towards others, and capable of following directions. A Service Adviser understands the importance of customer Service and works well with other team members.
Highly rated work/life balance and an opportunity to work with an organization that rewards performance. In addition, we offer life insurance, health, dental and vision Insurance, paid vacation and Holidays!
Responsibilities and duties:
- Setting, confirming and preparing for appointments to expedite the customer's service experience;
- Greeting customers in a timely and friendly manner;
- Determining vehicle needs based on customer information, a vehicle walk-around and a technician's multi-point inspection;
- Producing repair orders for customers with full transparency including cost and time estimates;
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work;
- Following-up with customers on the status of their vehicle;
- Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information.
Qualifications and skills
- High School diploma or equivalent;
- Strong desire to provide an exceptional customer experience;
- Ability to achieve targeted goals;
- Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills;
- Valid in-state driver's license and must maintain an acceptable, safe driving record for the duration of employment;
We opened the doors to Redwood Automotive LLC in 2006. Over our first decade of business we have cemented ourselves as the car dealer Santa Monica drivers trust to provide them with the ideal selection of new & used models not to mention stellar customer service. We look forward to many more decades of serving our loyal customers. If you’re looking for quality, selection, and VIP treatment, rely on just one name: Redwood Automotive.
