What are the responsibilities and job description for the Automotive Service Advisor position at STG Auto Group?
We are looking for Energetic, Sharp-Minded, and Self-Motivated individuals to join our growing team at STG Auto Group as a Service Advisor! With over 20 years of industry-leading experience, we've built a loyal customer base that keeps coming back for our superior service and diverse inventory.
Primary responsibilities include but are not limited to:
- Greet guests in a friendly and timely manner
- Inspect vehicles and apply proper resources to accurately identify and verify guests’ service needs. Record them along with current vehicle and client information on the repair order.
- Must be able to write clear and concise repair orders.
- Repeat new vehicle sales by providing a premium After Sales experience for each client.
- Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the automotive product and associated service requirements.
- Write and verify accurate repair orders and include supporting documentation.
- Administer used vehicle warranty repairs in accordance with applicable service contract warranty specifications.
- Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
- Perform an Active Vehicle Delivery with client when work is completed.
- Build and maintain knowledge of a variety of products and services via on-the-job training and participation in educational and development programs.
Skills / Experience
- Technically knowledgeable, experienced, or trainable on various product lines
- Strong People Skills
- Strong organizational skills
- Minimum 1 year auto dealership experience as a Service Advisor.
- Positive Attitude a Must
- Dealertrack DMS system knowledge a PLUS
Attributes
- Outgoing and patient personality with good client relations ability
- Professional appearance
- Excellent communication capability
- Proven customer satisfaction track record
Supplemental Pay:
- Monthly bonus
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Experience:
- Service Advisor: 1 year (Required)
Work Location: In person
Salary : $20 - $25
