Application Support Analyst

Please Note: At this time, we are only considering candidates who are local to the area. Thank you for your understanding!

Position Summary

The Application Support Analyst will provide frontline IT application support to business users, ensuring smooth and efficient user experience. This role requires a customer-focused approach with a strong sense of ownership and commitment to resolving technical issues. Responsibilities include troubleshooting user-reported issues, identifying and recommending technology solutions, and assisting with business process improvements using existing systems. The ideal candidate will have strong communication and problem-solving skills, along with the ability to stay organized in a dynamic environment.

Responsibilities & Duties

• Serve as a key point of contact between business users and IT teams, ensuring clear communication regarding service tickets, system outages, and other support-related updates.
• Adhere to IT guidelines and best practices for incident management and support processes.
• Prioritize incoming support requests, escalate issues when necessary, and follow up with IT teams or vendors until the ticket is fully resolved.
• Collaborate with colleagues across multiple locations and work effectively with third-party application support teams.
• Assist with troubleshooting by running and analyzing basic SQL queries.
• Provide support for SaaS platforms such as Salesforce, Workday, and Concur, helping users navigate and resolve common issues.
• Guide end users through troubleshooting steps and educate them on resolutions in a professional and polite manner.
• Identify recurring technical issues, document trends, and recommend potential fixes, workarounds, or process improvements.
• Participate in special projects and initiatives aimed at improving application support efficiency and user experience.
• Stay informed about new software releases and updates from third-party vendors to enhance support readiness and knowledge sharing.
• Perform other related duties as needed to support the business and IT teams effectively.

Required Education, Experience, & Skills

• 2 years of experience in application support, help desk, or technical support in a fast-paced environment.
• Experience in the mortgage or financial services industry is a plus but not required.
• Basic knowledge of SQL, with the ability to run and interpret simple queries for troubleshooting.
• Strong analytical skills to identify and report application issues, irregularities, or bugs.
• Effective verbal and written communication skills, with the ability to explain technical issues clearly to business users, IT teams, and third-party support groups.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently while collaborating within a team in a dynamic and evolving environment.
• A four-year college degree is preferred but not required; relevant experience and certifications are valued.

Pay range and compensation package

A reasonable estimate of the total compensation range for this role is $73,000-$90,000. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. CoreVest also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching.

Equal Opportunity Statement

At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity thrive. We welcome applications from individuals of all backgrounds and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.