What are the responsibilities and job description for the Account Manager position at Reed-Lane?
If you are process-oriented with a passion for communicating with customers and internal departments alike we want to talk to you about our Account Manager role!
At Reed-Lane, we are dedicated to excellence in pharmaceutical packaging. Located in Wayne, NJ, our team works collaboratively to deliver high-quality packaging solutions to our valued customers. Our office staff is onsite 100% of the time to collaborate with and support the packaging plant and their day-to-day efforts.
What you’ll do
As the Account Manager, you will play a pivotal role in managing customer relationships, helping to develop packaging records for the packaging site to deliver finished goods to the customer. Your day will include:
- Gather order information from sales to understand customer requirements
- Be the point person for customers communicating directly to understand their product, artwork, packaging components, etc.
- Create processes for each customer, document, and coordinate with internal teams to achieve customer results
- Partner closely with purchasing, shipping, warehouse, engineering, etc.
- Ensuring timely delivery of orders within budget while meeting quality standards
- Communicate effectively with customers to address inquiries related to product specifications and order status
What you need to thrive in this role
- 2 years of experience in a customer service/account management role within an office environment
- Proficiency in Microsoft 365 applications, including spreadsheets, presentations, and email
- Process-driven with excellent problem-solving skills
- Outstanding ability to communicate and work effectively with customers and internal departments
- Detail-oriented, critical thinker, curious-minded, and effective time management
- Degree, preferred but not required
About us
Headquartered in Wayne, NJ, Reed-Lane is a pharmaceutical contract packager who has been providing innovative packaging solutions to pharmaceutical companies since 1959. We aren’t making the pharmaceuticals but rather supporting our partners with their packaging needs.
As a privately held company, Reed-Lane serves the complex, ever-changing needs of its customers with great speed and agility. Our team-focused culture begins at the top and is evident throughout the company. The teamwork and open communication allow us to exceed both regulatory requirements and our customers’ high expectations of quality, timeliness, and professionalism. Reed-Lane’s team focus has resulted in many of our employees staying with Reed-Lane much longer than the industry average. If you’d like to learn more, visit our website: https://reedlane.com/
What we offer you We care about our employee's well-being:
- Medical and dental insurance
- Company-paid life insurance
- Company-paid long-term disability insurance
- Paid time off
- Holidays
- 401k with company match
- Discretionary company-wide bonuses as profitability allows
I’m interested, how do I get started? Apply to: https://app.jobvite.com/j?cj=og6cufwM&s=myHRpartner
Is this the job for you? If not, feel free to share this link with someone who might be interested. Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Thank you for considering us as a potential employer!
At Reed-Lane, we continually celebrate the diverse community different individuals cultivate. As an equal-opportunity employer, we stay true to that by ensuring that our place can be anyone’s place.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What is your desired salary range?
Ability to Commute:
- Wayne, NJ 07470 (Required)
Work Location: In person