Senior Change Manager

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.  

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative.  We seek out new challenges and conquer them.  This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?  

Position Description

The Sr. Change Manager will focus on the people side of change – including process and system improvements and new technology, integration, and solution rollouts. Working as part of the PMO Team, this role will participate in highly visible cross-functional initiatives and partner with business leaders, business analysts and change management leaders to support the execution of key projects across the organization.

The Sr. Change Manager will be involved in multiple projects concurrently working to provide the analysis of stakeholders, help establish training and communications plans, and other documentation. This role will also focus on performing impact analysis, identification and tracking of KPIs and success measures, and risk mitigation. As needed, the Sr. Change Manager will be involved in establishing change networks and working with employees serving in a change agent capacity. A passion for rolling out new technology in a global organization, the impact of change on individuals, and understanding change management principles is critical to being successful in this role.

Duties: 

• The primary focus will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement
• Develop, deploy and apply a set of consistent processes, tools and templates for the people side of change caused by projects and organizational change efforts
• Work with project teams to integrate change management activities into the overall project plan
• Monitor project schedules for communications and training deliverables
• Establish parameters to measure the effectiveness of change management activities
• Identify both expected and potential points of resistance to change and develop mitigation strategies
• Administer surveys to collect employee feedback and derive themes and corrective actions
• Conduct impact analysis studies for the rollout of technology
• Create sponsor roadmaps and ensure execution of sponsorship activities
• Develop and maintain change agent networks
• Perform change management training requirements analysis
• Support the development of training plans, curriculum, schedules, enrollment and delivery of effective end-user training
• Proactively work with change leaders to identify and assess stakeholders in context of change being introduced.
• Work with change leaders to develop/ redefine/ confirm roles, procedures, responsibilities, accountabilities, support systems and incentives that address and reflect the changes identified.
• Interact with a diverse group of stakeholders and subject matter experts to critically evaluate information gathered from multiple sources, reconciling conflicts and decomposing information into change activities
• Partner with specialists in HR, training and communication to support the execution of change activities
• Other duties as assigned by leadership. 

Requirements

Education and Expereince:

• Bachelor's Degree in Business, Technology, General Management or related field required. 
• Four (4) to six (6) years of experience with change management projects, leveraging knowledge and skills in change management principles, methodologies and tools required. 
• Two (2) to four (4) years of project/program management experience required. Previous experience in an IT environment is strongly preferred. 
• Change Management Professional designation preferred.   
• Project Management Professional designation preferred. 

Position-specific skills: 

• Excellent people skills to interact with staff, colleagues, cross-functional teams, and third parties.
• Strong organizational, analytical and problem-solving skills with great attention to detail
• Exceptional communication skills - both written and verbal.
• Ability to establish and maintain strong relationships
• Flexibility in dynamic environments with ability to adapt to shifting priorities
• Resilient and tenacious with a propensity to persevere
• Must be a team player and able to work collaboratively with and through others

Position-Specific Work Requirements: 

• May be required to travel up to 15% - 20% of the time based on business needs
• Must comply and acknowledge the "Refresco Home-based Job Requirements" policy reviewed during new hire's onboarding.
• This position requires travel for on-site on-boarding at the onset of employment, for a period of 2 weeks, possibly longer.
• This position requires Spring and Fall travel for week long department Summit meetings in Tampa.
• Due to the impact that this role has on Refresco North American operations, travel on short notice to provide business critical support may be required.

A Career with Refresco  

Refresco offers a competitive salary and comprehensive benefits, which include:  

• Medical/dental/vision insurance  
• Life insurance  
• 401(k) savings plan with company match  
• Paid holidays and vacation  
• Well-being benefits  
• Discount programs  

Join Refresco TODAY and enjoy a rewarding CAREER!  

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Employment agencies that have agreements with Refresco Beverages, Inc., and have been engaged in a search shall submit résumé to the designated Refresco recruiter or, upon authorization, submit résumé to this career site to be eligible for placement fees.