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Telecom Support Technician

Regal Staffing Services
Plano, TX Full Time
POSTED ON 4/17/2025
AVAILABLE BEFORE 5/1/2025

Job Description

Job Description

Regal Staffing Services is now hiring for a Telecom Support Technician for a warehouse located in the Plano, TX 75074 area.

If you would like to apply or have any questions, please call (469) 310-5850 and ask for either Juana or Nayeli.

Shift / Pay Rate : 1st shift (8am to 5pm) : $23hour

Under moderate supervision, performs the following duties and responsibilities :

  • Answers the Technical Support hotline during assigned schedule; responds to customers’ issues over the phone and troubleshoots and / or researches technical issues through to resolution
  • Researches and resolves complex issues escalated by other staff members. Logs all calls into database with detailed information
  • Responsible for schematic level troubleshooting
  • Reviews and replies to customers’ technical issues that are submitted directly to the technical Support department’s e-mail inbox
  • Provides on-site technical support at customer’s locations on installed products

Requirements :

  • Associates degree in Electronics or related discipline or equivalent required; Bachelor’s degree in electronics, Engineering or related discipline preferred.
  • Basic understanding of DC Power required.
  • Two to four years of previous technical support of telecom power equipment or product repair / test experience of telecom power products required.
  • Demonstrated proficiency
  • Effective communication skills, both written and verbal.
  • Effective time management and organizational skills required.
  • Excellent analytical and troubleshooting skills required. Demonstrated ability to identify research and resolve issues.
  • Stable work history
  • Proficient in MS Office (Word and Excel), e-mail and ERP / financial accounting systems
  • Must be able to Pass background and drug screen

    • How to Apply :

  • Fill out our official application online at www.applyregal.com (be sure to select " Dallas” as your branch).
  • If you have any questions, please contact us at (469) 310-5850 .

    • Salary : $23

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