Front Desk Receptionist

Job Summary. This is an hourly full-time position, working the hours of 8am to 5pm which includes an hour unpaid lunch, on-site in our beautiful office along the riverfront in downtown Rockford, Illinois.

Illustrative Essential Job Functions. The duties listed below are intended to describe the general nature and level of work of this position. The list is not exhaustive or restrictive, and other duties may be assigned.

Key Responsibilities:

Receptionist Duties: Answers the door and greets visitors with a positive and professional demeanor. Manages the incoming calls and respond to inquiries in a timely manner. Maintains the front desk area, ensuring it is clean, organized, and welcoming.

Administrative Support: Handle office correspondence, including email, mail, and other communications. Perform general office duties such as filing, photocopying, scanning, and data entry. Assist with preparing documents, reports, presentations, and other materials as needed. Maintain office supplies inventory and coordinates with Supervisor. Manage office databases and ensure proper filing systems are maintained. Maintains a professional office setting through cleanliness, organization, and demeanor. Works collaboratively with others to ensure the success and achievement by colleagues in the fulfillment of agency priorities. Assist in organizing meetings, conferences, and events.

Supervision Exercised. None. Education and Experience. To perform the job successfully, an individual should demonstrate the following behaviors:

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. 1-2 years of experience in a receptionist, administrative, or customer service role preferred. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment. Strong organizational skills with the ability to multitask and prioritize effectively.

Positive attitude and a team player. Uncompromising accuracy, attention to detail, and interest in continuous improvement. Ethical conduct and confidentiality. Initiative to solve problems, develop plans, and follow-through. Maintain reasonable and predictable attendance. Demonstrate accuracy and thoroughness in work. Complete work in timely manner. Ability to maintain professionalism in a fast-paced and dynamic environment.

Licenses & Certifications:

Completion of Open Meetings Act and Freedom of Information Act training required.

Working Conditions and Special Demands:

Work is performed primarily in an office setting, sitting at a desk and operating a personal computer. Work may require attending meetings that may involve travel throughout the region. The physical demands described are representative of those required to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently:

Sit for long periods of time

Use hands to finger, handle, or feel

Reach with hands and arms

Speak and hear (i.e. communicate effectively with others)

Occasionally:

Stand

Walk

Climb or balance

Stoop, kneel, or crouch

Lift up to 25 pounds

Necessary Special Requirements:

Drug screening and background check

Region 1 Planning Council is an Equal Opportunity Employer committed to diversity and inclusion.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• While interested in all qualified candidates, please confirm the applicant understands this employer is unable to sponsor an employment visa.
• After reviewing the posted starting pay and benefits posted for this position, what are your compensation expectations?

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $17