What are the responsibilities and job description for the Patient Care Representative- Senior Life Solutions position at REGIONAL MEDICAL CENTER?
This position is scheduled Monday, Wednesday, Thursday, and Friday; 8am to 3:15pm
Scheduled 27 hours per week
This position will be employed by Regional Medical Center, working under the direction of the Senior Life Solutions program.
Location: Regional Medical Center, Manchester Iowa
The Patient Care Representative (PCR) provides quality administrative and clerical services for program staff and assists Senior Life Solutions’ patients with care needs. They provide transportation to patients in a provided vehicle, as applicable. The PCR's responsibilities include assisting with insurance verification and billing procedures, providing clerical support to team members, assisting with patient care, and ensuring transportation is safely provided to patients. This position contributes to positive team dynamics and excellent customer service.
3 Cs:
Care – Provide the best possible patient care
Compliance – Ensure the program operates within all regulations
Community – Become a wonderful addition to your local community
Care: All employees are expected to provide the best possible patient care
- Ensure patient care needs are met while at the program
- Ensure completion of the Census report as directed
- Assist patients with completion of consents and patient admission process as directed
- Take patient vital signs as directed
- Complete the daily nursing checklist form as directed
- Assist patients in performing the sit to stand test as directed
- Complete multidisciplinary progress notes for documentation of absences or patient encounters as they occur
- Participate in treatment team meetings and coordination of care
- Coordinate meals and snacks for patients
- Complete medical records including filing and form tracking
- Responsible for inventory of supplies, cleanliness, group room setup
- Responsible for refrigerator logs and necessary action steps for temperature variances
Compliance: Ensure the program operates within all regulations
- Comply with 25-point check list
- Comply with all regulations
- Perform billing functions required for the program as directed
- Ensure patient insurance verification and complete monthly insurance verification forms as directed
Community: Become a wonderful addition to your local community
- Demonstrate an understanding of community education definitions and activities.
- Participate in customer service training as it relates to community integration.
- Participate in community analysis
- Keep up to date community education contacts as directed
- Participate in cohesive team environment to ensure program success
