Demo

Dispatcher

Regional Midwest
Plainfield, IN Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 3/30/2025

Job description

Dispatcher


Looking to TRADE up to a better opportunity? Bassett Home Services is looking for someone self-motivated with a positive attitude to join our growing and dedicated Team.

What’s in it for YOU:

Pay:
$16 - $20 / hourly.


Location:
  • 2601 Fortune Circle East. Suite 200C. Indianapolis.


Benefits
  • Medical, Prescription, Dental, Vision
  • Disability & Term Life Insurance
  • Matching 401k benefits
  • On-going training & development, & growth opportunities
  • Paid Holidays
  • Paid Time Off (PTO)

Responsibilities
:
  • Receive emergency and non-emergency calls and record significant information as necessary
  • Knowledgeably prioritize calls according to importance and urgency
  • Monitor field technicians in order to effectively prioritize their schedules and use of time
  • Schedule appointments with clients using the right tech/right call guidelines
  • Data entry into the computer system to track calls and client information as necessary
Qualifications:
  • Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.
  • Strong attention to details
  • Conscientious, team player
  • Honesty integrity, quality craftsmanship and a good attitude

Ability to commute/relocate:

Who/What Are We Looking For?
  • Coordinate the transportation movements of the technicians
  • Must keep track of the drivers’ schedules as they change throughout the day
  • Keep track of the technicians’ start and departure times
  • Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
  • Requires interaction with drivers daily
  • Anticipate problems with routes and parts by making quick sound decisions
  • Respond to special requests from customers related to jobs performed by a technician
  • Order parts for special orders
  • Maintain techs’ vacation, sick and weekend schedules
  • Follow up on all pending/ recommended work
  • Forecast workload for 2-3 days out
  • Contact customers with parts pending and status of parts

Qualifications:
  • Dispatch experience highly preferred
  • Ability to pass a background check
  • High school diploma (or GED)
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong decision-making abilities
  • Ability to identify customer needs and clearly articulate product and service offerings
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Team player
  • Multitasking and time management skills with the ability to prioritize
Core Competencies:
  • Strong verbal and written communication skills
  • Comfortable in navigating through multiple software systems and windows simultaneously
  • Ability to show empathy when responding to customer’s needs
  • Must be flexible with the ability to adapt to changes quickly and think conceptually

Salary : $16 - $20

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