What are the responsibilities and job description for the Service Manager position at Regional Pest Management?
Overview:
When you’re a Regional Pest Management Service Manager, you’re quality control ensuring top-notch service.
Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Regional Pest Management Technicians to do the same. You understand the balance between technical acumen and soft skills—like empathy and integrity—that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth—and you can earn your way to an annual rewards trip honoring top performers.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only a Regional Pest Management Technician can provide.
With award-winning training program, you’ll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know, it’s that pests keep coming back, and that makes our industry recession resistant.
Responsibilities:
What type of benefits will you receive?
Regional Pest Management is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
2/11
When you’re a Regional Pest Management Service Manager, you’re quality control ensuring top-notch service.
Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Regional Pest Management Technicians to do the same. You understand the balance between technical acumen and soft skills—like empathy and integrity—that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth—and you can earn your way to an annual rewards trip honoring top performers.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only a Regional Pest Management Technician can provide.
With award-winning training program, you’ll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know, it’s that pests keep coming back, and that makes our industry recession resistant.
As a Service Manager, you’ll be a leader in a high-performance culture. You’ll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You’ll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you’re prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you’ll lend a hand with community service projects that improve where you live and work.
You will…
- Lead an entire service operation upon completion of paid training
- Motivate the service team to consistently provide the world’s best service, prioritizing safety
- Conduct yourself with the utmost professionalism and integrity with customers and coworkers
- Assist with recruiting top talent on the service team
- Train and develop through hands-on management
- Lead training meetings
- Oversee our Technician Ride-A-Long program
- Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
- Champion innovation by supporting the team in adopting new products, services and technology
- Monitor scheduling, routing and inventory to drive efficiencies and productivity
What type of benefits will you receive?
- First year earnings between $60,000 to $70,000 annually with the potential to earn up to 25% in bonuses
- Company vehicle with gas card after training is completed
- Company provided iPhone and iPad with sales software
- Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Industry leading, quality, comprehensive training program
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You want a career with a purpose at a mission-driven company that values
- Safety
- Professionalism
- Empathy
- Integrity
- Innovation
What do you need to be successful?
- Sales experience preferred
- High School Diploma or equivalent required
- Valid driver’s license required
- Ability to obtain the appropriate pesticide license/certification if required (company paid)
- Ability to work in the field independently and interact with our great clients
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
- Safely use a ladder within the manufacturer's weight capacity
- Lift and carry up to 50 lbs.
- Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl
- Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
- Willing to work in different types of weather conditions
Why Regional Pest Management?
- Regional Pest Management has over 20 years of industry experience.
- We’re a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises!
- We take tremendous pride in caring for our employees, customers, and our community. We can’t wait to learn more about you!
Regional Pest Management is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
We will consider for employment all qualified applicants in a manner consistent with the requirements fo applicable federal, state and local laws.
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2/11
Salary : $60,000 - $70,000