Human Resources Assistant

JOB SUMMARY:

The Human Resources Assistant plays a key role in supporting the day-to-day operations of the People Department by coordinating and administering a variety of HR functions, projects, and employee requests. Under general supervision, this position performs a range of technical and administrative duties related to benefits administration, employee well-being, and general HR services. The HR Assistant ensures the smooth flow of information within the department, provides guidance to employees on HR processes, policies, and procedures, and supports the execution of HR programs. This role requires strong organizational skills, attention to detail, and specialized knowledge of HR practices to effectively manage communications, prepare correspondence, and coordinate assigned activities.

This is an in-person position based out of Rochester, NY.

COMPENSATION: $21.63/hr. - $23.08/hr. (depending on experience)

BENEFITS INCLUDE:

• Staying Healthy: Medical, Dental, and Vision (Dental & Vision currently free), Flexible Spending Account (FSA)
• Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Life & Accidental Death & Dismemberment (AD&D) Insurance, Accident Insurance, Group Specified Disease Insurance and Hospital Insurance
• Work-Life Balance: Paid Time Off (PTO: 3 weeks 2 days granted upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, Verizon Wireless Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Culture & Inclusion Council, BJ's Wholesale Club Discount, and more!

Click here to view current medical plan rates!

REPORTS TO: Manager of Benefits & Well-Being

ESSENTIAL FUNCTIONS:

• Performs a wide variety of clerical, technical, administrative, and office support duties in support of the Authority’s People Department.
• Provides customer service, both in-person and by telephone; screens and directs telephone calls; takes and relays messages; answers questions from employees regarding human resources issues, rules, and regulations relating to human resources management; responds to employment verification requests, salary and benefits, and other requests for information.
• Provides general clerical and administrative support to the People Department; composes and types letters, memoranda, and other correspondence related to assigned human resources programs and activities; prepares a variety of reports including status reports pertaining to human resource management programs and activities.
• Maintains personnel records, both electronic and paper, ensuring timely and accurate records.
• Ensures confidentiality with all personnel matters.
• Manages off-site file storage vendor relationship – includes sending, receiving, organizing, and tracking boxes.
• Ensures compliance with federal, state, and local employment laws and regulations, and company policies which includes preparing required employment notices and monitoring time and location requirements for distribution & notification.
• Performs a variety of general office support duties; makes copies; maintains calendar of activities, meetings, and various events for assigned staff; processes mail including receiving, sorting, time stamping, logging, and distributing incoming and outgoing correspondence and packages; files, orders office supplies.
• Creates all employee, vendor, and guest passes while working closely with the IT and Security Departments to validate and deactivate badges.
• Coordinates and maintains all departmental facility needs.
• Assists in employee well-being initiatives to support department activities.
• Provides in-person support to RTS employees and guests.
• Serves as a resource for employee questions and concerns, escalating issues as necessary.
• Assists employees in understanding the organization’s benefits offerings and acts as a liaison between the organization and third-party benefits providers.
• Conducts benefits orientation or enrollment meetings, advises on eligibility, costs, and coverage, and provides information for use in memos, presentations, or other benefits communications.
• Explains employment benefits and general terms and conditions of employment to employees and department representatives.
• Other duties as assigned.

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent required. Associate’s or Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• At least two years’ experience in an office support or administrative role required; HR experience a plus.
• Experience handling employee benefits and benefits enrollment a plus
• Familiarity with HRIS is a plus.
• Familiarity with NY State labor laws, rules, and regulations.
• Experience working in a unionized or public sector environment is a bonus.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated proficiency in Microsoft Office Suite, with emphasis on Outlook, Word, and Excel.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective time management and consistent ability to meet deadlines and follow through on tasks.
• Exceptional interpersonal and communication skills, with the ability to interact professionally at all levels.
• Strong written and verbal communication abilities.
• Self-motivated and resourceful, with a proactive approach to problem-solving and task ownership.
• High level of accuracy and attention to detail.
• Strong analytical and critical thinking skills.
• Committed to delivering excellent customer service and support.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 30 pounds. The noise level in the work environment is usually moderate.

This is an in-person position and is not eligible for telework.

ADDITIONAL INFORMATION:

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.