What are the responsibilities and job description for the Manager, Light Rail Service Delivery position at Regional Transportation District?
At Regional Transportation District (RTD), We make lives better through connections!
When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.
RTD Represented Employee Benefits : Please refer to the Labor Agreement included in the above link for details.)
This position oversees and directs the work in the Rail Operations Control Center and all field operations.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Coordinate with other departments, ensures customers receive timely information on the status of light rail service through available means of communication.
- Oversight and performance of Leads and Controllers . Conducts performance reviews and holds employees accountable for performance of their responsibilities.
- Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Light Rail operating Rules and Procedures, Employee Guidelines, processes, and procedures.
- Coordinates in implementing operational plans, projects, recovery strategies, schedules, budgets and work force utilization in conjunction with adopting safe rail operations and radio processes and principals for Light Rail service delivery.
- Ensures adherence to the current Collective Bargaining Agreement (CBA) and applies relevant provisions of the CBA in accordance with guidelines.
- Participated in the Investigations or directs the investigation into light rail accidents, incidents, and customer complaints including special attention to public ADA / ADAAA and civil rights related matters.
- Participates and represents the Operations Control Center (OCC) in internal and state audits and assessments.
- Oversees and coordinates operational recovery strategies and after-action reviews subsequent to service disruptions.
- Responds to the scene of events, accidents, or incidents; and may be required to participate in the NIMS / ICS system.
- Oversees the substance abuse program within the division and investigates non-compliance testing situations.
Other :
QUALIFICATIONS :
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS :
POSTING OPENS : JANUARY 10, 2025
POSTING CLOSES : JANUARY 26, 2025
We are considering all applications for this position until the close date of 01 / 26 / 25. For consideration, please be sure to apply before the posting end date.
Pay Range : 100, - $141, Annual
RTD is an Equal Opportunity Employer, please see our EEO policy [ ]
RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.
Salary : $100 - $141
