What are the responsibilities and job description for the Technical Support Specialist position at Regional Warehouse and Logistics?
Technical Assistance & Innovation
Provide basic colleague technical support including but not limited to:
Computer hardware diagnostic, troubleshooting, configuration, and refresh.
Software installation and troubleshooting.
Voice and video network diagnostic and repair.
Mobile device configuration, training, and diagnosis.
Recovery testing to confirm availability of systems where outages have occurred.
Manage basic ticket workflows including but not limited to:
Escalating unresolved issues in a timely manner.
Maintaining and tracking inventory of hardware in the appropriate systems.
Documenting and tracking status of colleague inquiries, coordinating appropriate response.
Proactively setting expectations with colleagues.
Following up to ensure colleague satisfaction.
Provide proactive support, maintenance, and innovation including but not limited to:
Implementing approved operating system enhancements.
Recommending system modifications to reduce colleague problems.
Interacting with other support groups to restore service and /or identify and correct colleague computing problems.
Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.
Perform other duties and responsibilities, as assigned.
Skills
Ideal candidate would have strong communication skills as well as the ability to coordinate troubleshooting between multiple teams.
Empathy and customer service skills.
Job Type: Full-time
Pay: $24.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Troubleshoot: 2 years (Preferred)
Work Location: In person
Salary : $24
