What are the responsibilities and job description for the Help Desk Support / Technology Field Services Technician position at Regions?
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.
Primary Responsibilities
Installs computer hardware, software, printers, scanners, and other end user peripherals
Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
Records, updates, and documents tickets in Information Technology ticketing systems
Coordinates the technology issues related to facility renovations, new construction, and associate moves
Coordinates computer hardware and software purchases, including determining customer requirements and specifications
Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Supports Facilities and Business Unit projects
Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
Performs other job-related duties and responsibilities as needed
Travels as necessary
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
Ability to lift or move items up to 50 pounds
A valid driver's license
Preferences
A Certification
Some college level courses plus technical training
Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling
Skills and Competencies
Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
Advanced knowledge of physical server environments, network folder access, and drive mappings
Excellent interpersonal and communication skills
Outstanding customer service
Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
Thorough understanding of LAN/WAN network hardware, implementation, and support
9 am - 6 pm EST shift Monday through Friday
Responsibilities will also include:
Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
Answers incoming calls, chats and emails and inputs information into ticket tracking software
Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems
This position will work remotely on Mondays and Tuesdays to primarily work help desk channels (phone, chats, email). On Wednesdays, Thursdays, and Fridays this position will be onsite at the Clearsight McLean location to also assist with onsite support.
This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for McLean, VA . Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Position Type Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum: $67,860.00 USD
Median: $85,234.50 USD
Incentive Pay Plans: This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details Clearsight McLean
Location: McLean, Virginia
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.
Primary Responsibilities
Installs computer hardware, software, printers, scanners, and other end user peripherals
Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
Records, updates, and documents tickets in Information Technology ticketing systems
Coordinates the technology issues related to facility renovations, new construction, and associate moves
Coordinates computer hardware and software purchases, including determining customer requirements and specifications
Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Supports Facilities and Business Unit projects
Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
Performs other job-related duties and responsibilities as needed
Travels as necessary
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
Ability to lift or move items up to 50 pounds
A valid driver's license
Preferences
A Certification
Some college level courses plus technical training
Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling
Skills and Competencies
Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
Advanced knowledge of physical server environments, network folder access, and drive mappings
Excellent interpersonal and communication skills
Outstanding customer service
Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
Thorough understanding of LAN/WAN network hardware, implementation, and support
9 am - 6 pm EST shift Monday through Friday
Responsibilities will also include:
Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
Answers incoming calls, chats and emails and inputs information into ticket tracking software
Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems
This position will work remotely on Mondays and Tuesdays to primarily work help desk channels (phone, chats, email). On Wednesdays, Thursdays, and Fridays this position will be onsite at the Clearsight McLean location to also assist with onsite support.
This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for McLean, VA . Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Position Type Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum: $67,860.00 USD
Median: $85,234.50 USD
Incentive Pay Plans: This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details Clearsight McLean
Location: McLean, Virginia
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Salary : $67,860 - $85,235
