What are the responsibilities and job description for the Sr Service Specialist position at Rehlko?
Why Work at Rehlko
We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.
Why You Will Love This Job
Under the direction of the Regional Manager, the Senior Service Specialist will assist dealers and OEMs with technical support, technical training, and disposition warranty claims.
Specific Responsibilities
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The Salary range for this position is $83,300.00-$105,200.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer.
We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.
Why You Will Love This Job
Under the direction of the Regional Manager, the Senior Service Specialist will assist dealers and OEMs with technical support, technical training, and disposition warranty claims.
Specific Responsibilities
- Process warranty claims, provide online technical support, monitor “Live Chat” technician support on Kohler website and field dealer technician calls that come through the Kohler switchboard.
- Support the OEM distributors, and dealers in a manner that maintains and grows this as a competitive advantage. Enter the information from these service calls into the caller data system. Share best practices with other Service Specialists.
- Execute new technician training as well as annual update school training for assigned dealers.
- Travel to dealers to investigate and remedy field problems or disputed warranty claims.
- Visit assigned dealers on a regular basis to build a technical relationship and support their business growth. Attend annual dealer open houses to support dealers and their customers.
- Identify any potential problem trends based on field reports, arrange for the return of sample parts and submit Field Complaints as needed to drive corrective action.
- Conduct internal and external service training programs for dealers, distributors, and OEM accounts.
- Analyze warranty claims from dealers, distributors and OEMs. Approve or reject claims from dealers and distributors on basis of information submitted and obtain more data as needed.
- Provide consulting service to Technical Publications staff for their preparation of service manuals, bulletins, kit instructions, etc. Review preliminary drafts for technical correctness and understandable language.
- Present ideas for product improvement to the Regional Manager or Product Managers.
- Reports to the Regional Sales Manager
- Frequent contact with Engineering, Production, Inspection, and Marketing Departments for the purpose of maintaining quality and solving of service problems.
- Frequent contact with Technical Publications and parts order staff within the Service Department, to assist them when required.
- Daily contact with distributors and dealers by phone, in person and email.
- Frequent contact with end-users.
- Frequent contact with OEM accounts and OEM distributors.
- Occasional contact with vendors through Engineering and Purchasing Departments for technical and field service information.
- 3 years of experience in troubleshooting and repair of: Diesel Engines and Common Rail Engines; Gasoline Turf and Utility Engines
- Associate degree preferred with strong emphasis in mechanical and electrical courses of study, or equivalent experience.
- Well-developed customer service skills are required, and group training experience is desired.
- 20% travel within assigned territory for dealer visit and training facilitation.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The Salary range for this position is $83,300.00-$105,200.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer.
Salary : $83,300 - $105,200
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