What are the responsibilities and job description for the Client Support Associate position at REI Communications?
As we bring new clients into our competitive portfolio, we are looking for leaders to fill a Client Support Associate position. Our organization is like a team sport where everyone has a role to play in the success of the company toward a common goal of increasing our client’s bottom line. We are seeking competitive and independent Client Support Associate who do not mind working hard and will take our training and make it their own.
Our Client Support Associate take pride in creating a unique experience for our customers through the relationships we build. Our Client Support Associate maintain a competitive edge consistently looking at market trends and making necessary adjustments to achieve the first-rate results for our clients. This personalized approach and competitive drive to be the best have given us a platform for sustainability and made us the leader in our industry.
We are looking for the following characteristics in a Client Support Associate:
- Confidence in the ability to learn new skills and take on more responsibilities
- Communicate efficiently and respectfully with everyone in the Client Support and Management team
- Ability to close sales, upsell products, and navigate POS systems
- A team player who is eager to collaborate with others
- Enthusiastic, personable, and professional demeanor while interacting with clients, consumers, management, and team members
- Motivated to enhance skills and take on new challenges
Client Support Associate are expected to enact the following Responsibilities:
- Quickly learn our relationship-building marketing approach and apply it during customer interactions
- Input customer data and track sales records in our POS system
- Stay competitive with our client's competitors through research to better understand the services they are offering in comparison
- Create positive, trusting, and lasting relationships with customers to increase customer retention and long-term sales
- Collaborate with fellow Client Support Associate on how to improve customer questions and ensure an unmatched customer experience
- Accept coaching to develop leadership skills and take on mentorship of new employees
Education Qualifications Needed:
- High school diploma or equivalent
- 1-2 years of experience in Client Support, Customer Support, Sales, or related fields
- A Degree or pursuing a degree in a related field is a plus!
Job Type: Full-time
Pay: $42,000.00 - $51,500.00 per year
Benefits:
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: On the road
Salary : $42,000 - $51,500
