What are the responsibilities and job description for the Customer Care Representative position at Reid Health?
Find your WHY at Reid Health
Exemplifies C.A.R.E. principles in all interactions. Responsible for creating a welcoming environment for visitors and customers. Assist customers with wayfinding and other organizational related needs. Answers telephone and unit intercom system with enthusiasm and demonstrating Reid’s values.
Let's Shine. Together.
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
Overview of Responsibilities
- Accurately performs all related computer functions.
- Answers telephone calls and unit intercom notifications. Ensures call lights do not exceed 1-minute response time by monitoring the call light monitor
- Welcomes all visitors to department with a warm welcome and smile.
- Assist customers with wayfinding and other related needs.
- Monitors nourishment rooms for adequate supplies with items for our patients and families.
- Manages the “unit email address” accordingly.
- Assists patient’s with communication to their families either through telephone, ipad, or other resources provided by Reid.
- Tidy’s nurses’ stations to always have the appearance of cleanliness.
- Assists in other duties as assigned by Nursing Support Manager.
- Contacts the Emergency Department at the transferring hospital to obtain information on the patient if not found in our system.
- Call other transferring hospitals with bed assignment.
- Maintains a strong relationship and resource to the switchboard so they can always connect callers to the unit in a timely manner.
Education/Experience
Experience Required: Proficient in use of business machines including knowledge of computers.
Schedule Details
Day shift. 36 hours weekly. 7:00am - 7:30pm.What We Offer
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022
Stay Connected
Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.
Other Information
EEO Statement: Reid Health is an Equal Opportunity Employer
No Search Firms:
Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
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