Housekeeping Manager

About Rein Eco Cleaning Services:

At Rein Eco Cleaning Services, we are dedicated to providing top-notch cleaning solutions with a focus on sustainability and eco-friendly practices. Our mission is to deliver exceptional service to our clients while maintaining a healthy and environmentally responsible workplace for our employees. We are expanding our team and looking for a skilled Housekeeping Manager to lead our housekeeping operations in North Carolina.

Job Summary:

We are seeking an experienced and bilingual (English and Spanish) Housekeeping Manager to oversee and manage our housekeeping team. The ideal candidate will be responsible for ensuring high-quality cleaning standards, managing bookings, allocating work, conducting quality checks, training staff, handling inventory, and overall staff management. This is a hybrid position, offering the flexibility to work both on-site and remotely.

Key Responsibilities:

• Manage Bookings: Coordinate and schedule housekeeping services to meet client needs and ensure efficient use of resources.
• Work Allocation: Assign tasks and responsibilities to housekeeping staff based on workload and individual strengths.
• Quality Assurance: Conduct regular quality checks to ensure cleaning standards are consistently met and address any discrepancies promptly.
• Staff Training: Develop and implement training programs to enhance the skills and performance of housekeeping staff.
• Staff Management: Supervise, mentor, and support housekeeping team members, fostering a positive and productive work environment.
• Inventory Management: Monitor and manage inventory of cleaning supplies and equipment, ensuring availability and proper usage.
• Customer Service: Address client inquiries and concerns professionally, ensuring high levels of customer satisfaction.
• Compliance: Ensure all housekeeping activities comply with company policies, health and safety regulations, and environmental standards.
• Reporting: Prepare and maintain reports on housekeeping operations, including performance metrics and inventory status.

Qualifications:

• Experience: Minimum of 3-5 years of experience in a housekeeping management role, preferably within the cleaning services industry.
• Language Skills: Fluency in both English and Spanish is required.
• Education: High school diploma or equivalent; additional certifications in management or hospitality are a plus.
• Technical Skills: Proficient in using scheduling and inventory management software; familiarity with Zoom and other remote communication tools.
• Leadership: Strong leadership and team management skills with the ability to motivate and develop staff.
• Organizational Skills: Excellent organizational and multitasking abilities to handle various responsibilities efficiently.
• Attention to Detail: Keen eye for detail to maintain high cleaning standards and ensure client satisfaction.
• Problem-Solving: Ability to quickly identify issues and implement effective solutions.
• Flexibility: Willingness to adapt to changing schedules and work environments as needed.

Skills:

• Bilingual Communication: Ability to effectively communicate with staff and clients in both English and Spanish.
• Customer Service: Strong commitment to providing excellent customer service and resolving client issues.
• Time Management: Efficiently manage time and prioritize tasks to meet deadlines.
• Technical Proficiency: Comfortable using digital tools and platforms for scheduling, reporting, and remote management.
• Team Collaboration: Foster a collaborative and inclusive team environment.
• Sustainability Awareness: Knowledge of eco-friendly cleaning practices and commitment to sustainable operations.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and dynamic work environment
• Flexible hybrid work arrangements

Rein Eco Cleaning Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.