What are the responsibilities and job description for the IT Internship position at Reinhart Boerner Van Deuren s.c.?
Description
The Information Technology Intern will provide direct technical assistance and support to Reinhart staff for network, hardware, and software issues with minimal supervision. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
This is opportunity is for active students only.
Essential Duties And Responsibilities
Education: Currently pursuing an Associate's or Bachelor's degree, with a High School Diploma or GED.
Experience: Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.
Other: Reinhart is looking for a student intern with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, professional oral and written communications skills and the ability to work under minimal supervision. Applicants must have experience with Windows 10 in a technical support environment. Applicants must also have experience supporting recent versions of Microsoft Office Applications. Experience with networking technologies and printer support is preferred. Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Interested applicants should possess sound analytical skills and the ability to troubleshoot and resolve hardware and software problems.
Physical Demands And/or Work Environment
While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, walk, stoop, kneel, crouch, crawl, lift 20 lbs., and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Information Technology Intern will provide direct technical assistance and support to Reinhart staff for network, hardware, and software issues with minimal supervision. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
This is opportunity is for active students only.
Essential Duties And Responsibilities
- Respond to user requests for service, troubleshoot problems and help develop
- solutions.
- Support PC hardware components, desktop operating system software, and application
- software.
- Perform minor repairs to equipment and arrange for other servicing needs.
- Identify and report system issues to vendors. Monitor and test resolution of those
- issues sent to vendors.
- Monitor antivirus software and updates and monitor for malware or infections.
- Monitor laptop backup software and procedures to ensure data is safely backed up.
- Record activities, solutions and other responses to request for service in the ticketing system.
- Assist in maintaining inventory records and documentation for equipment.
- Develop and provide user training for basic hardware and software use.
- Maintains open communication and positive working relationship with staff.
- Perform other duties/projects as assigned.
Education: Currently pursuing an Associate's or Bachelor's degree, with a High School Diploma or GED.
Experience: Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.
Other: Reinhart is looking for a student intern with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, professional oral and written communications skills and the ability to work under minimal supervision. Applicants must have experience with Windows 10 in a technical support environment. Applicants must also have experience supporting recent versions of Microsoft Office Applications. Experience with networking technologies and printer support is preferred. Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Interested applicants should possess sound analytical skills and the ability to troubleshoot and resolve hardware and software problems.
Physical Demands And/or Work Environment
While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, walk, stoop, kneel, crouch, crawl, lift 20 lbs., and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.