Float Patient Care Coordinator / Chiropractic Assistant

Overview
We are seeking a dynamic and versatile individual to join our team in a dual role as a Front Desk Assistant / Chiropractic Assistant. This hybrid position is ideal for someone who enjoys both patient interaction and behind-the-scenes operations. The role combines administrative responsibilities such as greeting patients, scheduling appointments, and managing front office tasks, with hands-on clinical support duties including assisting the chiropractor with therapies, setting up treatment rooms, and ensuring smooth patient flow during care.

The ideal candidate is organized, personable, and thrives in a fast-paced, patient-centered environment. Strong communication skills and a willingness to learn clinical procedures are essential. This is a great opportunity for someone looking to grow within the healthcare or chiropractic field.

This person will work at the Ft Myers and Naples clinic.

Core Responsibilities

• Responsible for assisting doctors with patient care including physical therapy modalities and rehab exercises
• Provides clear and concise information to patients about their condition, treatment plans, and follow-up care.
• Assist doctors with managing patient records, including medical history, treatment plans, and progress notes
• Engage and educate patients
• Scheduling patient appointments and managing the clinic's schedule effectively
• Confirming and reminding patients about appointments
• Coordinating with other healthcare providers or specialists as needed
• Assisting with the coordination of patient care plans.
• Learn DME products in the office and assist with disbursement and education of the products
• Welcome patients and visitors professionally both in person and on the phone.
• Organizing and maintaining the clinic's workspace
• Handling phone calls, emails, and other patient inquiries
• Assisting with the preparation of charts for patient visits.
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Ensuring accuracy of information by retrieving and updating patient records.
• Verifying financial records and collecting patient charges
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Assist with data entry and other administrative tasks
• Ensure compliance with professional standards and regulatory requirements
• Maintains waiting area in a neat and orderly condition.
• Other duties as assigned

Minimum Requirements

Education/Certifications:

• Minimum of one year experience in a position where there is patient interaction, in a healthcare setting preferred
• Medical terminology preferred.

Experience

• 1-3 years of related experience in a medical office
• Prior experience in a chiropractic office or healthcare setting
• Working proficiency in Microsoft Office 365 suite (Teams, Outlook, Word, Excel, etc.).
• Experience with eClinical Works

Knowledge Skills & Abilities

• Bilingual- English and Spanish or English & Creole - preferred
• Empathy: Being understanding and compassionate toward patients, especially those in pain or discomfort.
• Communication: Clear and friendly communication with patients is crucial.
• Understanding the basics of chiropractic care and treatments.
• Familiarity with the equipment and modalities used in chiropractic practices.
• Balancing patient care, administrative duties, and maintaining an organized workspace while staying on schedule
• Knowledge and understanding of the health care industry
• Ability to organize and prioritize work and manage multiple priorities
• Excellent attention to detail
• Proficient use of Microsoft Office applications (Word and Excel)
• Experience with Electronic Health Records system (HER), eClinical Works
• Personal injury knowledge preferred Knowledge of medical terminology
• Knowledge of HIPAA and patient confidentiality
• Medical Assistant experience

Core Competencies

• Able to work independently and collaboratively with individuals both inside and outside practice in an environment with frequently changing priorities.
• Able to prioritize tasks effectively.
• Excellent computer and analytical skills.
• Excellent organizational skills
• Outstanding verbal, written, and interpersonal communication skills

Working Conditions

Working Environment:

• This job operates in a professional medical office environment primarily. This role routinely uses standard office equipment such as computers, phones, copiers, fax machines, scanners, etc.

Physical Demands:

• This is primarily a sedentary role; however, some filing is required. This would require the ability
• to lift files, open filing cabinets and bend or stoop, as necessary. This position requires the ability
• to occasionally lift office products and supplies, up to twenty pounds
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
• Hearing: Adequate to perform job duties in person and over the telephone
• Speaking: Must be able to communicate clearly in person and over the telephone

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:

• Monday to Friday

Language:

• Spanish (Preferred)

Ability to Commute:

• Fort Myers, FL 33919 (Required)

Ability to Relocate:

• Fort Myers, FL 33919: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20