Fire and Life Safety Account Manager

Account Manager

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for an Account Manager to cultivate relationships within a geographic book of business. This position is responsible for retaining and growing our existing customer base. In this position you will build rapport with our existing customers to sell repairs and deficiencies, new service lines, and products. Our top customers are businesses in industries focused on following compliance and regulatory standards to keep properties up-to-code. Those customers include sectors such as manufacturing, healthcare, large commercial properties, hospitality, and education. You will collaborate with service managers, shop and support staff, technicians, customers, sales, engineers and others to help deliver best-in-class Relay Fire & Safety service.

WHAT YOU WILL BE DOING

• Leverage best practices to drive new business opportunities to our existing customer base; build and effectively manage a book of business of prospects to drive growth and retention
• Collaborate with sales and operations teams to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive business
• Develop relationships with general contractors, fire marshals, and decision makers and influencers in the territory and industries of focus
• Develop a working knowledge of all fire and life safety codes and compliance regulations
• Build excellent client relationships by offering value added, insightful and consultative guidance into their business
• Diligently work the life cycle of the sales process from prospecting to close
• Utilize CRM and selling tools to elevate the customer experience and drive success
• Sell, influence, and build trusting and value-added relationships

QUALIFICATIONS

3 – 5 years of proven B2B sales experience

IDEAL QUALITIES

• Bachelor’s degree in a related field preferred or equivalent education and work experience
• Business to business fire and life safety industry experience driving revenue
• Exceptional relationship management skills
• Strong orientation to delivering winning outcomes and possessing an emotional engine that is contagiously felt throughout the organization
• Proficiency in growing high value customers and educating clients about their life safety needs

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Controlled climate, office environment
• Travel as needed – less than 25%
• Required to sit for long periods of time, eight hours or more per day and being frequently required to use monitor, keyboard, and phone

WHY JOIN US

• Work at a mission-driven company, focused on people
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Note: We kindly request that recruiting agencies and search firms refrain from contacting us regarding this job posting. We are not accepting unsolicited resumes from third-party recruiters or agencies. Thank you for your understanding.