What are the responsibilities and job description for the Account Manager position at Relevant Industrial, LLC?
Rawson, A Relevant Industrial Company – Account Manager
Relevant Industrial is the preferred provider of critical service solutions. Every solution we deliver is specialized and customized for each demanding situation a client presents to us. We leverage the vast experience and knowledge gained across our combined histories to provide exceptional solutions, without exception. We continually sharpen our edge with new expertise, and we’re always at the ready, focused on the most important job at hand – keeping our customers up and running. We don’t just sell parts and service to our customers; we help them realize new and better ways to run more efficiently.
This is an outside sales position that is responsible for providing customer driven focus to provide technical expertise, and product selection directly for customers within the Instrumentation and Automation unit.
Position Responsibilities
The Account Manager will work independently and is responsible for the sales, service, and promotion of all Distribution product lines in compliance with all company pricing guidelines to achieve maximum gross margin. This position will be responsible for developing existing accounts while generating new accounts. The position requires ongoing communication with customers and suppliers to provide technical support, product information, and pricing updates.
Responsibilities include but are not limited to:
Negotiate with customers and suppliers to establish quotes and orders that will ensure a competitive price and highest profitability.
Develop accounts by informing customers of all our value-added services.
Provide customers with information on products, pricing, and availability.
Handle customer complaints promptly and effectively.
Pro-actively seek solutions to better serve customers.
Maintain customers in CRM.
Participate in training sessions and meetings as required.
Assist in training new employees as required.
Be responsible for quality in all facets of customer relations.
Position Requirements
3-5 years of sales experience to industrial customers including some or all of the following industries: oil & gas, chemical & refining, power generation, and wastewater.
Bachelor's degree or industry related technical experience preferred.
Min of 3 years of experience in sales and marketing to Refining Facilities and Plants
3 years of experience in strategic account management and development.
Experience managing sales efforts across multiple sites.
Proven track record of landing new accounts and markets in a direct role.
Ability to build executive level interfaces.
Technical proposal development experience.
Consultative selling skills.
Excellent communication, organizational and time-management skills.
Strong written communication and presentation skills.
Positive attitude, self-motivated, confident, and tenacious.
Physical Requirements
Primarily sitting at computer, in the vehicle or in meetings
Occasional lifting of demo items or equipment up to 50 pounds
Primarily indoors with occasional extreme temperatures
Some walking inside of plants and refineries
Heavy computer and phone usage daily
Must be able to drive a vehicle for extended travel times.
