What are the responsibilities and job description for the Technical Support Specialist position at Reliable Ankle Monitor Service?
Job Title: Technical Support Specialist
Location: Savannah, GA
Job Overview:
We are seeking a self-motivated and customer-oriented Field Tech Agent with a passion for learning and problem-solving. This individual should be proactive, professional, and able to think on their feet. The ideal candidate will excel in conflict resolution, multitasking, and interacting with clients in a positive and efficient manner.
Key Responsibilities:
- Handle inbound and outbound calls, schedule appointments, and onboard new clients
- Provide clear and professional communication in both verbal and written formats
- Resolve conflicts and address customer concerns effectively and diplomatically
- Think critically and solve technical issues in a timely manner
- Maintain a friendly, outgoing demeanor with customers
- Travel to repair and installation locations as needed
- Work independently and as part of a collaborative team
Required Qualifications:
- Strong verbal and written communication skills
- Ability to prioritize tasks and manage time efficiently
- Professional etiquette and client-focused attitude
- Energetic and outgoing personality
- Self-motivated with the ability to work independently
- Reliable transportation and flexibility to travel
- Strong computer skills (Microsoft Office Suite: Word, Excel, OneDrive)
- Ability to learn new technologies and adapt to evolving environments
Desired Qualifications:
- 1 years of experience with network protocols, break-fix support (Network , Cisco, CompTIA A certifications preferred)
- Experience with device binding through APIs
- Law or court experience (a plus)
- Familiarity with ticketing systems, CRM tools, remote technologies, asset management, and debugging tools
- Experience with fleet management software
- Excellent email correspondence and client onboarding skills
- Familiarity with e-signature applications, cloud storage, and IoT/Sim cellular technologies (a plus)
Additional Information:
- All positions are contingent upon a background check and fingerprint requirements.
Job Type: Full-time
Pay: $20.27 - $21.69 per hour
Benefits:
- Paid time off
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
Ability to Commute:
- Savannah, GA 31405 (Required)
Ability to Relocate:
- Savannah, GA 31405: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $22