HVAC Service Manager

Job Description

Job Description

Find your Limitless with Reliable

Come work for the Nation’s #1 Trane Dealer, Reliable Heating & Air, serving the greater Atlanta area since 1978! We are one of the fastest growing home service companies in the Southeast, with over 300 team members and over 200 trucks on the road every day.

By joining Reliable as an HVAC Service Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliable, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

Summary

The HVAC (heating, ventilation, and air conditioning) Service Manager leads team members who service, repair and maintain heating and air conditioning systems. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themselves as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

Essential Functions

The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities :

• Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations
• Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
• Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
• Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity.
• Responsible for HVAC technicians’ performance reviews and for setting improvement goals per company requirements
• Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions.
• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and / or conducts regularly scheduled departmental safety / informational meetings.
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
• Develops and monitors budgets, goals and objectives to insure departmental profitability
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
• Ensures that all company / department policies are being followed by all HVAC technicians
• Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
• Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
• Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment
• Generate sales leads; and promote and develop maintenance / service agreements; estimates and generates bids for contract projects / work
• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and / or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
• Work with other departmental managers to meet company and departmental goals and objectives
• Other tasks and responsibilities as required to maintain efficient department operations

Qualifications

At Reliable Heating & Air, we believe our people are our greatest asset. We foster a supportive and inclusive work environment where your growth is prioritized. With competitive pay, ongoing training, and opportunities for career advancement, we’re committed to helping you FIND YOUR LIMITLESS. Join a team that values innovation and integrity while making a difference in the homes and businesses we serve. If you’re looking for more than just a job, but a rewarding career where your skills are valued and your development is encouraged, Reliable Heating & Air is your destination of choice.

Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.