Home Care Supervisor

Position Overview

In this role, you will manage a dynamic team of caregivers who provide critical, non-medical home care services to clients with varied needs. From handling complex scheduling logistics and last-minute call-offs, to enforcing company policies and conducting performance reviews, you will play a pivotal role in maintaining quality standards and fostering a positive workplace culture.

Key Responsibilities Include:

• Team Leadership & Culture
• Serve as the primary point of contact for caregivers, providing guidance, feedback, and mentorship.
• Uphold a zero-tolerance policy for disrespect or harassment, ensuring a safe, inclusive environment for staff and clients.
• Scheduling & Coverage Management
• Coordinate daily and weekly schedules, matching caregivers’ skills and availabilities with client needs.
• Troubleshoot last-minute changes or call-offs, quickly reallocating staff to avoid care gaps.
• Maintain accurate records of hours worked, shift changes, and client assignments.
• Caregiver Support & Problem Solving
• Offer ongoing support to address challenges caregivers face, such as difficult client situations or personal stress.
• Facilitate conflict resolution among staff or between caregivers and clients, promoting effective communication and mutual respect.
• Provide resources (e.g., training modules, mentorship) to help caregivers improve skills and handle complex care tasks.
• Client Relations & Quality Assurance
• Communicate regularly with clients and their families to evaluate satisfaction and adjust care plans as needed.
• Conduct in-home supervisory visits, ensuring caregivers follow protocols and best practices.
• Oversee compliance with healthcare regulations, agency policies, and client-specific care plans.
• Hiring & Training
• Collaborate with HR to recruit and onboard new caregivers, clearly defining role expectations and company values.
• Identify ongoing training needs and coordinate skill development opportunities (e.g., workshops, certifications).
• Recognize high-performing caregivers with praise, shout-outs, or small tokens of appreciation.
• Administrative & Operational Duties
• Maintain organized caregiver files, schedules, and documentation in compliance with confidentiality regulations.
• Track relevant metrics (attendance, turnover, client satisfaction) and report findings to management.
• Work closely with finance or payroll to verify and approve timesheets.

Ideal Candidate Profile

• Leadership & Empathy: You naturally inspire trust and motivate others to uphold the highest care standards.
• Adaptable & Solution-Oriented: Comfortable thinking on your feet, resolving scheduling dilemmas or caregiver concerns swiftly.
• Excellent Communication Skills: Able to listen intently, provide clear guidance, and foster open dialogue across the team.
• Experience in Home Care/Healthcare: Preferably 2 years in a supervisory or management role, with a solid understanding of home care protocols and best practices.
• Organized & Detail-Focused: Skillful at balancing multiple priorities—schedules, client needs, caregiver performance—without losing sight of overarching goals.
• Commitment to Respect & Inclusivity: You believe in cultivating a respectful culture, where all staff feel supported and valued.

Why Join Our Team?

• Meaningful Impact: Your leadership will directly affect how clients receive care and how caregivers grow in their roles.
• Collaborative Environment: Work hand-in-hand with colleagues who share your passion for excellence in home care.
• Professional Growth: We encourage you to enhance your managerial skill set through leadership workshops and relevant certifications.
• Positive Culture & Recognition: We value innovative ideas, celebrate small wins, and recognize team successes with appreciation programs.

How to Apply

Ready to lead, mentor, and streamline a team of compassionate caregivers? We’d love to hear from you! Please submit:

• Your Resume: Highlighting your experience in management, home care, or related fields.
• Cover Letter/Introduction: Share your philosophy on leadership and how you cultivate a respectful, solution-focused culture.
• References (Optional): Include contacts who can attest to your supervisory or leadership skills.

Step into a role where your problem-solving expertise and supportive leadership style will transform both staff satisfaction and client well-being. Join us and make a lasting impact on the home care community!

Job Type: Full-time

Pay: $35,568.00 - $36,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Referral program

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Pittsburgh, PA 15237 (Required)

Ability to Relocate:

• Pittsburgh, PA 15237: Relocate before starting work (Preferred)

Work Location: In person

Salary : $35,568 - $36,000