Service Support

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.

We are looking for a dedicated Service Support professional to join our team! In this role, you'll be the first point of contact for customers seeking service assistance. You'll coordinate service schedules, assist in-store customers, manage service orders, and handle essential administrative tasks to ensure smooth and efficient service operations. This is a fantastic opportunity for someone who enjoys problem-solving, has excellent organizational skills, and values customer satisfaction.

• Customer Coordination: Manage incoming customer calls for service requests and coordinate with repair and delivery technicians. Help patients diagnose broken equipment, obtain quotes.
• Service Order Management: Process service orders, handle prior authorization details, verify funding criteria, and communicate any out-of-pocket expenses to customers.
• Patient Experience: Ensure to clearly communicate to patients with insurance guidelines, service processes, updates, etc.
• Inventory and Compliance: Conduct inventory checks as needed and adhere to HIPAA, HQAA, and compliance standards.
• Diagnostic Assistance: Diagnose equipment issues via photos or videos from customers, liaise with manufacturers to obtain quotes, and track labor and support ticket ratios.
• General Support: Complete additional tasks as assigned to support the overall service team.

• High school diploma or equivalent; Associate’s degree or additional certifications preferred.
• Previous experience in customer service or administrative support, preferably in a technical or service-related industry.
• Strong organizational skills and attention to detail.
• Proficiency in using computer systems and software for order entry and record-keeping.
• Excellent communication skills and ability to troubleshoot and resolve customer issues effectively.

• Customer Focused: Strong commitment to delivering excellent customer service.
• Problem Solving: Ability to analyze issues and find effective solutions.
• Team Collaboration: Works well within a team environment and communicates effectively.
• Adaptability: Flexible and capable of handling changing priorities.
• Technical Acumen: Basic understanding of equipment or technical diagnostics is a plus.

Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.