Market Coordinator

Reliable Services USA is a company with a vision. We are a company built on the quality of our work and 100% customer satisfaction; because of that, we treat our employees with the same level of respect.

Here is what we offer:

• Competitive Pay: Earn based on job completion with significant bonus potential for highquality work. The more you install, the more you earn—without limits!
• Career Growth: Join a rapidly growing industry with numerous opportunities for advancement.
• Comprehensive Benefits: Enjoy Medical, Dental, and Vision coverage, plus Supplemental Insurance options.
• WorkLife Balance: Benefit from flexible schedules, a generous PTO package, and Employee Appreciation Events.
• Additional Perks: Receive Employee Birthday Off with Pay and participate in 90day and Annual Reviews.

Summary:

The Market Coordinator is primarily responsible for scheduling projects, CiO statuses, managing Work Orders, technicians and the Crew-Pay-Tracker (CPT) for their assigned area(s). You are a key contributor within the organization and a driving force of excellence with Reliable Services towards our goal of becoming the number one installer in Appliances, Cabinets and Water Heaters/Treatment.

Essential Functions:

Responsible for scheduling and all administrative support for all JOB TYPES Installations, Assessments and Work Orders for assigned area(s).

Daily review, scheduling and completion of the below CiO statuses in the key JOB TYPES for assigned area(s). Each status should have no pending items at the end of each day:

New

Need to Schedule

Need Admin Attention

On-Hold-Waiting on Trim Kit/Parts

WOM (Waiting On Money)

Using all resources available (Systems, Maps, etc), optimize each technician’s schedule to ensure cost-effective routes, meet Time in Phase goals and provide direct support to technicians as needed.

Collaborate and support scheduling of appliance installations for cabinet projects. In addition, collaborate and support scheduling of both Retail and SF and I teams ensuring customer projects are completed within an acceptable timeframe. Installation Technicians are a shared resource among 4 different teams. (Cabinets, Retail, SF&I and Appliances)

Responsible for reviewing daily CPT from previous workday(s) ensuring all project statuses are updated, accurate and have the correct sales and hours assigned to the project.

Ensure all PR Payments are collected and applied to the correct projects for invoicing.

Provide support and backup for incoming call queue to ensure the team meets all key performance indicators for proving excellent customer service (Abandonment Rate, Call Handle Time, Time in Queue, etc)

Respond to communication via email, text or instant messaging with urgency and professionalism.

Provide best-in-class service in terms of exceeding customer expectations, providing friendly and helpful customer support and maintaining all phone etiquette standards

Criteria for Hire:

5 years customer-centric experience in a call center or retail environment

Ability to manage multiple, competing scheduling and project priorities

History of being proactive, acting with urgency and solving complex problems

Have a positive outlook and attitude towards customer, yourself and your team

Strong teamwork and collaboration skills and experience

Meticulous and exceptional record-keeping

Hands-On experience with Microsoft Office 365 products [OneDrive, Word, Outlook, Excel] and database. Quick to learn new systems and technology.

Self-directed, reliable, organized, friendly, conflict resolution and problem-solving skills

Reliable Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

About Reliable Services USA LLC

Reliable Services USA is one of the fastest growing service companies in North and South Carolina. As a licensed General Contractor, we offer expert re-modeling, plumbing, electrical and installation services to residential customers. Our company has been in business for over 18 years, and we are proud of our A Better Business Bureau [BBB] rating and a current Google review score of over 4.9 out of 5. We take pride in both the quality of our work and the service we provide to our customers. Are you ready to be part of an industry experiencing explosive growth? The global market for household appliances is projected to reach an astounding $590.5 billion by 2027. This presents a fantastic opportunity to start or advance your career with us as an Appliance Installer.